Issues with Xbox Live when connecting to various things including Destiny 2 companion app

Discus and support Issues with Xbox Live when connecting to various things including Destiny 2 companion app in XBoX on Mobile to solve the problem; I have had an issue for about two months. I've been searching all over forums, YouTube videos, and help pages and what not and have found no answer. I... Discussion in 'XBoX on Mobile' started by AndrewSabey, Jun 23, 2020.

  1. AndrewSabey
    AndrewSabey Guest

    Issues with Xbox Live when connecting to various things including Destiny 2 companion app


    I have had an issue for about two months. I've been searching all over forums, YouTube videos, and help pages and what not and have found no answer. I have found some other people who have the same issue although it is an uncommon one. I found one form in
    which a user said that they figured out the issue but their explanation was unclear and when I asked a question in the form, it was immediately locked by Xbox and I never got an answer.

    My issue is this. The first time I came across it was when I tried connecting my Live account to the Destiny 2 mobile app. It came up with a page titled "Authentication Error" and stated the following: "We were unable to sign you in with your Xbox Live account.
    Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that your Microsoft account has no Xbox Live Gamertag, or that your account must be updated in some way, such as agreeing to an updated terms of service."
    I have looked all over both the Xbox and Microsoft websites to find potential issues with my account and have found none. I figured at the time that it was an issue with Xbox Live servers and that it would be fixed in time. I have tried using a different browser,
    a different wifi router, I tried incognito mode; none of which worked. I have had similar issues when trying to connect/sign into Xbox Live with Stadia, the Ishtar Collector app (another destiny app), bungie.com, and destinytracker.com, causing me to believe
    it is definitely an issue with Xbox Live. I went through restrictions and security settings to look for anything and found nothing. I have had no issues with Xbox Live when playing on my Xbox or even with the Xbox mobile app itself, only when trying to connect
    to third party apps and websites.

    I pray that someone out there has an actual solution unlike the Microsoft forms moderators who will tell me to do basic things that I've already tried. If I was unclear about anything or anyone has any questions I will try my best to answer them. I feel
    like its something simple that I am missing, but my knowledge and limited help has been unsuccessful.

    :)
     
    AndrewSabey, Jun 23, 2020
    #1
  2. AndrewSabey Win User

    Issues with Xbox Live when connecting to various things including Destiny 2 companion app

    Yessir it is. It has been for a few years now
  3. AndrewSabey Win User

    Issues with Xbox Live when connecting to various things including Destiny 2 companion app

    Yessir it is. It has been for a few years now
  4. PalmettoBling Win User

    I can't play on pc

    Are you able to sign in on the Xbox Console Companion App or the Xbox (Beta) app? The Console Companion app has a section under Settings > Network (in the app) that will let you know the network status and if there are any issues connecting to Xbox Live.
    Can you let us know what it says in there?
  5. ThisGameIsSucky Win User

    Destiny 2 companion app

    I personally haven't many issues with the app, however, the Bungie Help forums would be the best place to shoot you over to.

    Here's the link to the Companion App help page: https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=CompanionApp&tSort=3&tType=0&d=0&lang=en

    Bungie Support doesn't exactly appear to have a support 'contact us' that I could find on their website, I may not have looked closely enough, but getting at their support on Twitter would be a good thing to hopefully have a staff member DM you and help
    you out. https://twitter.com/BungieHelp/
  6. AlekGrossman Win User

    Destiny 2 companion app

    Alright I will try that thank you so much
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Issues with Xbox Live when connecting to various things including Destiny 2 companion app

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