Issues with Service Repair Status

That's a strange one, although I've had issues with the support pages on Xbox.com too.

If I was you I'd give support a call, as they should be able to tell you the status of your repair, plus you can let them know about the website issue. As most of the forum sections here are regular users helping other users, I'm not sure you'll get another
solution to this.

Hi there Alex,

Thanks for reaching out! I'm sorry to hear about the issue with status of a repair.

For more information, I would recommend to
contact Customer Support
for further assistance or visit the Device service and Repair
site to check the status of a repair.

Hope this helps

When it comes to service alerts. They can randomly effect different users in different ways. Unfortunately, even though you see it as just 2 games, the reality is it's a lot more and you'll just have to be patient.

after getting a call back a 2nd time the game worked and the gentleman on the phone was much more helpful although I'm sure it was just time that fixed the issue but I was much happier with the customer service I received. He was much more helpful

Hi Sonny,

Thanks for reaching out to the forums. We understand you have question on a repair. Repairs/replacements can take anywhere from 14-21 days depending on the issue. You can track the

status of the repair.

After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time. To check your order status at any time:

1. Sign in to
   Device services.
2. Select the device associated with your service request.
3. Select Repair Order at the bottom of the page.
   
4. The status of your order will appear.

Note There may be a short delay before your order appears on the page.

Hope this helps.

Brad