issues with rewards account and purchases not showing

Hello Bartuc2284,

We see that your Gold membership recently expired. If you have already renewed this subscription, please keep in mind that it can take us up to 96 hours to receive and process new activity, so we may not have received your renewal yet. Your Gold status has
been taken into account, and your last MyVIP payback for December was modified by your Gold status. Regarding digital purchases "not showing up", if you are referring to MyVIP payback, from the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated January's MyVIP, so it is too early to see the Credits pending.

Hello Little Joda,

We can only Reward purchases made in you Rewards Account region. Since your Rewards Account was not set to Reward the regional currency you were spending in, we cannot Reward those purchases.

Your purchase total was likely showing "$xxx" due to your registration not being complete. I can confirm that your new account has been created, and is now tracking your purchases since registering.

As long as you made the purchase using the same email address as the one you use for the Rewards program (there's no way to sign into your Rewards account on microsoftstore.com), the credits should show as pending about 15 days after the console shipped.

The free game would have been included with whichever console you purchased.

Even though they expected you to use a link that was presented inside your rewards account once you logged in. That was the issue, the email and the site where the email sent you did not specify that you needed to make the purchase from inside of your rewards
account. So you are saying as long as the emails match, the one from the rewards account and the one used for the purchase at Microsoft store the points will be rewarded.

It does take about 96 hours for purchases to be recognized by the program. So a purchase from yesterday would not show up yet. But the program has been having issues tracking purchases for that offer and is working to fix it.

For assistance with the Rewards program, it's best to post in the Rewards forum - forums.xbox.com/.../29.aspx

Hello OneChannel38205,

Only purchases made in your Rewards Account region's currency are eligible for Rewards. Since you have been purchasing with Canadian dollars, and your account was a US Rewards Account, those purchases were not eligible for Rewards. Your purchases since enrolling
as a Canadian Rewards member on June 5th are the only purchases eligible for Rewards.