Issues with Remote Play on Windows 11

Thank you for the details you have shared, Athmaus.

Given that we are having issues plainly with the PC and there could be connection if you were running the Windows/Xbox Insider build while performing the attempt to do Xbox remote play. We also need to look at the other side that this could be caused by the Windows profile.

If you have already perform the troubleshooting we provided in here and issue still persist whether you are on normal build or on Insider's build, please consult the right team for this. Please use Feedback Hub as the platform and select the Gaming and Xbox > Xbox Insider Hub category.

Kind regards,

Attached are the screenshots. My upload is a little low right now only 9.75MBPS when I did a network test (not pictured), usually around 10-15









I am trying to remote connect via the Xbox App. I have tried on my Win 11 Desktop, VM Machine Running Win 10 and Surface running Win 10 Pro

I cant even get into the system for remote play, it gives me the error as seen on the first screen

Thanks for the swift reply, Athmaus.

As suggested by my colleague, would you mind performing the troubleshooting under Network issues provided from this support article - Troubleshoot remote play gaming.

We would like to know you will encounter any issue when playing Xbox Cloud games without connecting to Xbox Series X or doing remote play.

Are we having issues playing any games in your Xbox app lately?

Are we a Windows Insider or perhaps an Xbox Insider?

Can we try to replicate if same issue happen if we are using local user account in Windows?

We look forward for your response.

Kind regards,

Hi Athmaus,

We understand that you were trying to play remotely with Xbox Series to PC however you were having issue connecting. Let us check on this together so you will get back to gaming.



To better isolate your issue, we would like to ask for few questions:

1. May we ask if this issue appears when doing Test Remote Play? Please post a screenshot like the one below.
   
   
   
   
   
2. Are we trying to play games available for Xbox Cloud Gaming?
   
3. Would you mind sharing to us the game you are trying to play?
   
4. May we ask for the app you are using Xbox app or Xbox Console Companion?
   

Resources you may like to check:

How to set up remote play

Troubleshoot remote play gaming

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Athmaus,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Kind regards,