Issues with redeeming Xbox Game Pass for PC

I haven't had ultimate but I had normal game pass for pc before

That would be why you can't redeem it then...from the FAQs in the link I posted before:

"If you were previously subscribed or currently subscribed to Xbox Game Pass for PC, or an Xbox Game Pass Ultimate subscription, you will not be able to redeem the two month trial for Xbox Game Pass Ultimate!"

Since it's already been redeemed there's nothing that could be done. Codes will only redeem what they're made for. So even if it's an Xbox code, but you redeem it through the PC, you would still get Xbox content. So it would have been bought as a Game Pass for PC code instead of Game Pass for console.

If the code itself was for Xbox Game Pass, then it would have been redeemed as Xbox Game Pass regardless of where you redeemed it. There would be no way to redeem it as Game Pass for PC.

The only way it would have converted to something else is if you have Game Pass Ultimate (which includes both Game Pass for console and Game Pass for PC). If that is the case, then it's not possible to revert it back to what it was before being converted.

If the code itself states it is for the console and you don't have Ultimate, you would want to contact the retailer you purchased it from and see if there is anything they can do since it is the wrong card.

Hi ΣτελιοςΑτακης, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I'm afraid that's not possible, but you can subscribe to Xbox Game Pass Ultimate to convert your remaining Xbox Game Pass for Console subscription to Xbox Game Pass Ultimate by that you will be able to access the subscription to your PC as well.

The Xbox Game Pass Ultimate is consists of Xbox Live Gold, Xbox Game Pass for Console, Xbox Game Pass for PC, EA Play both for Xbox and PC. You will also have perks that you can redeem by having the Xbox Game Pass Ultimate.

Hello mateusmateus_2,



I’m sorry to hear you are having issues with Game Pass for PC.

I’m not sure what advantages you are talking about. Which Game Pass Ultimate Perks are you trying to download where you receive this error?

To redeem your perks, you must enter the code on your console or PC app you cannot redeem them via mobile.

Here is additional information which may help with your question on redeeming your perk:

Xbox Game Pass Ultimate Perks FAQ | Xbox Support