Issues with new Xbox One X console

advent_864 · Feb 15, 2019

Having issues with a new Xbox One X console i bought today, getting the message "Do you own this game or app? Error code 0x803f8001" Anyone have this issue before?

Trying to play Red Dead Redemption 2 from an external hard drive, had been playing the game on my old Xbox One as well. Anyone know if i would need to reinstall the game to the Xbox One X internal hard drive to play this or it should still work from the
external hard drive. Trying to copy the game data from my external drive to the internal drive at the moment.

:)

Sedgendary

That link is for issues on an Xbox One X console, this issue is an issue with the new Xbox (Beta) app for PC

XBF Jasmine Z

Hi Advent,

We will be locking this thread as it is an
old post. I would like to add, though, that you should try to uninstall the game
from the external hard drive then reinstall the game directly into the internal drive. Check to see if it still has any issues after that. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
You are more than welcome to start another thread detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to help!

Thank you

advent_864

Tried the hard reset and factory reset, still not working.

M3tal Daz3

Try answering some of the questions in this page to pinpoint the issue you are experiencing: https://support.xbox.com/en-US/xbox-one/errors/error-code-0x803F8001

choppyseize

Are you designated as the home Xbox on the newer Xbox console? It sounds like you're still attached to the old one.

Issues with new Xbox One X console