Issues with my xbox one's chat headset

Hello Puttejo,

Thank you for bringing this issue to our attention. We need a few more details to ensure we provide the correct solution. Are you using a chat headset, stereo headset or third party headset? Are you able to hear other players while using the headset? Are
you using Xbox Live party chat or the Fortnite in-game chat? If the headset is a chat headset, we recommend utilizing the article entitled

Xbox One Chat Headset troubleshooting in order to resolve the issue. Be sure to let us know the results!

Hey everyone!

Sorry to hear about the chat issues, I can definitely understand how frustrating that could be. Just to clarify, what headset are you experiencing the issue with? The Xbox One chat headset or the Xbox One stereo headset? If you are using the Xbox One
chat headset, a good start would be trying the steps included on our Xbox One Chat Headset Troubleshooting Page. If you are using the Xbox One stereo headset,
check out our Xbox One Stereo Headset Troubleshooting Page for some helpful steps.

I also recommend trying your headset with a different controller to see if the issue continues to occur. Give the steps listed in our troubleshooting pages a try if you haven't already and let us know how it goes. Thanks!

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Azrael, the solution you provide is a lackluster solution. I stated the reason why above but so you don't have to go all the way to the top and read it again, I will re explain the issue.

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The xbox one does not have the same feature that the xbox 360 has, which is the chat through speaker and headset. So, I have a polk audio Melee headset but it is connected to my xbox one with an Optical audio and a USB cable. this powers the headset and
gives it audio from the game and chat. The xbox one looks at the optical out as speakers as most will use this port for running a sound system or something along those lines.

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Now when you connect the xbox provided headset, it takes the chat from your team mates that used to go through the speakers and runs it through the headset, being the xbox one provided headset. What this means is the headset I am wearing to hear the game,
the Polk Audio Melee that the xbox one registers as speakers, no longer gets game chat.

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If xbox one had the play through speakers and headset option, there would be no issue, but they don't so I can either put the xbox one headset on and not hear the game, or put the one headset around my neck, and let my teammates hear me but me not hear them.

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So your solution did not actually work.

Hey there Brad thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help. However, as stated on our

Chat headset page Once you've connected your Xbox One Chat Headset to your Xbox One Wireless Controller, you're ready to use it for in-game and party chat. That headset is essentially just to chat not in-game audio. Let us know if that helped!

Here is a guide of how to Kinect the headset.

Other than not aligning the prongs up, there are no issues.

Link.
support.xbox.com/.../connect-chat-headset-to-controller