Issues with my rewards account

Hello Sanjun,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello Aristakrat,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. You may wish to avoid redeeming Gems
for Vault Credits until this issue is resolved, as mentioned in the FAQ.

Hello C0deS1m,

Your deposit was prevented due to a mismatch between your US Rewards Account region and your IN Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello ,

We see that this account has been a Rewards member since December 27th, 2015. Are you having an issue with another account/gamertag?

Yes, the account I have issues with is 'DylanOneShot'. This is the account I have my Gold subscription associated hence I prefer this account. Please help me join Rewards with my DylanOneShot account.

Thanks,

Support will double check, but VIP ranks reset each year. They were just reset on January 1. In order to maintain your level, you have to spend the same amount or more each year.