Issues with Minecraft... AGAIN

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today SteveMaggs

Which device are you trying to use to purchase the minecoins, Xbox or PC?
Could you double check your Microsoft account region?
https://account.microsoft.com/profile

I'll be waiting for your reply, greetings from another Microsoft user!

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we're sorry you're having this issue. Since you've already contacted the game developer for Mojang, and they couldn't do anything, I don't think you can fix this since the game developer didn't do anything to help with the case. As for your question, unfortunately, it is not possible to transfer licenses between accounts, what you could do is try to ask for a refund for the game, and if not approved try to appeal explaining the whole situation. To request a refund you would need to comply with Microsoft requirements, you can check these instructions at the link below.

https://support.xbox.com/en-us/help/subscriptio...

*Thank you in advance for contacting, I hope this can help you.

Thank you for all the details--they are very helpful!

I would try uninstalling Minecraft again, hard resetting again and then reinstalling (the standard Minecraft game) & see if it resolves the issue.

Please try to uninstall both Minecrafts and Minecraft Launcher too. Restart your computer and install again to see how it goes. Let me know if the issue persists.

Hi, Jenna. I appreciate you trying the steps. If the issue still persists, it would be best to coordinate with Minecraft team again since it’s an issue with the launcher. The Minecraft launcher on MS store will only work on Windows 10 or 11. Sorry