Issues with headsets and audio settings (Stereo uncompressed, Sonic, Atmos)

Milkmantious · Nov 8, 2019

Ok so the issue I've been having of late... Probably a couple months now actually, but anyways. I often game with a headset (have a wireless Turtle Beach Stealth 700, wired Hyper X Cloud II and just
today bought a Cloud Alpha as well) I have Windows Sonic enabled in the audio settings. And what seems to be happening everytime I'm using a headset is, I'll hop into a chat party with some friends and play a game and talk and what not. And when I'm done and
leave the party, I've noticed that the audio coming through the headset has somehow reverted to, what I'm guessing is "Stereo uncompressed" because it starts sounding very mono and robotic. The spatial aspect of the sound is gone. So it doesn't sound dynamic
and all around anymore. But the sound comes out of either the left or the right without a unity to it... If that makes sense. I have tried to change the audio settings. Like perhaps switching from "Stereo uncompressed" to "Windows Sonic" and even to "Atmos"
will change things back. But all that ends up happening is I'll hear it crackle and then nothing! Just stays in that same mono like sound. The only thing that brings back the spatial sound is doing a full reset of the console (I have a One X if that makes
a difference?) Curious if anyone has experienced the same thing? Perhaps it's some audio type bug with the hardware? I don't think it's the headsets or my controller as its happened with all 3. Any insight would be appreciated. Cheers

:)

Emil.Dahl

The Xbox audio settings I have available are as follows:

HDMI audio:

* Stereo Uncompressed

* Dolby Digital

* Dolby Atmos for Home Theater

Headset Format:

* Stereo Uncompressed

* Windows Sonic for Headphones

* Dolby Atmos for Headphones

* DTS Headphone:X

Tried all of them. Nothing helped.

Balistic Chick

Have you tried going into your settings looking for the sound settings. so go to settings > display & sound > audio output> and then selecting one of the different headset audio options (stereo uncompressed, windows sonic for headphones or dolby atmos
for headphones)? trying a different setting might help you.

M3tal Daz3

If you’re plugging stereo headsets into your controller or your console for the first time, your headset format defaults to
Stereo uncompressed. You can use spatial sound with any headset by using one of the following:

Windows Sonic
– This is the spatial sound setting Microsoft offers for an immersive headset experience. Plug any stereo headset into your controller or plug in an Xbox wireless accessory to your console before changing your headset setting to
Windows Sonic for Headphones.

Dolby Atmos for Headphones – Dolby Atmos for Headphones is a premium headset audio format that works with all headsets. If you’d rather use Dolby Atmos for Headphones, choose this setting
under Headset audio. You can learn more about Dolby Atmos for Headphones in the app.

To change headset audio settings:

Press the Xbox button
to open the guide and select System > Settings.
Select Display & sound > Audio output.
Choose one of the headset audio options.

Milkmantious

"I don't think it's the headsets or my controller as its happened with all 3."

This may help seeing as it happens with all 3.

Update your controller firmware
again even if it reports up to date, it only takes seconds, and do all 3 controllers.

The USB method is my preference.

So no luck there. I ended up trying it with a couple of controllers. Same issue persists. And I actually noticed it happened earlier today while switching between the wired and wireless headset. I was using the wired one, plugged directly into the controller
port and everything was fine, everything sounded good. However I ended up grabbing the wireless set, just because really. And as soon as I turned them on, and they paired with the console, the sound reverted again. And once again I couldnt get Sonic or just
the better quality spatial sound back until I restarted my Xbox. This is getting frustrating.

Milkmantious

I'll give it a shot. Cheers for the help Aquarrz.

Issues with headsets and audio settings (Stereo uncompressed, Sonic, Atmos)