Issues with Gold

Hey, I'm still having issues with pages saying I don't have Gold, when i do? Any ideas why this is?

:)

 

Issues with gold purchase

i've just purchased a month of gold, and I've been billed for the transaction

I've received firstly an email confirming my purchase and billing info, minutes later I receive a message confirming my cancellation of my gold account?

and my account remains a silver membership,

Any tips on my next steps to figure out what just happened

 

Issues with gold purchase

Same thing is happening to me.

 

Hi there,

can you provide a little more information?

Is it saying it on the Xbox 360 console that you don't have gold?

What things have you tried so far?

For example have you tried clearing the console cache, via the steps mentioned here:

support.xbox.com/.../clear-system-cache

Be sure to restart the console afterwards.

Let us know the results

 

Never heard of clearing system cache to be a form of solutionfor this issue before, reminds me of what Agents say to me when I've been for help, never did get a resolution really to anything technical related. Had to determine problems myself with a logical
fix myself

Although I have used the method of re-downloading my profile, but I have heard that testing the Xbox LIVE connection may work. What seemed to work for me was re-downloading my profile. I checked if it noticied me as a gold member initially by just trying
to start a Party Chat on the Xbox 360, after renewing my gold. So I went ahead and re-downloaded my profile, and tried the Party Chat again, and it worked.

I have noticed yesterday that some profiles I looked at on the Xbox 360 were showinng Silver not Gold, when I knew for a fact they actually were Gold. Simply because You cannot play ranked playlists in Halo 3 on any Trials. That may not have any part in
this, so best to rule this opinion out. As when I checked on my own profile I was Gold, and if I checked my account from a different account it showed me being Silver.

Other reasons why it could still be displaying Silver is delays on the server. May sound too far fetched, but at one stage I switched Gamertags around, using a method I posted recently in another post.And everytime someone tried adding me through my switched
gamertag (and it was showing it was switched) it would still add other Gamertag. It took a few days to correct itself on the system.

If you have tried absolutley everything, which includes everything a community member would give to you in advice. The best thing you could do is contact Customer Support. For more in-depth trouble shooting and a possible investigation as to what the root
cause could be for a resolution.

If you are able to join Party Chats as i said previously and it will let you start one or join one, the system knows you are a gold member, you can also check another way also (but not sure if it's been changed) trying to send a message through the Xbox.com
website, last I saw it required Xbox LIVE Gold to send messages. And if you can still access all the benefits of an Xbox LIVE Gold member then it may just be something on the servers that need to correct itself.

Still you can never be to sure, so if it doesn't the best thing to do would be to contact support as I said above at:
support.xbox.com/contact-us

I hope you get this issue fixed soon!

Regards,

Daniel

 

Hi, It's the ambassador site that's saying i don't have gold, and has locked me out of the ambassabank and forums even though my profile subscriptions says

Xbox Live Gold

1 Month Xbox Live Gold

Renews On: 11/22/2014

as i put a couple months on. Not sure if it'll fix itself. I did contact Microsoft about this issue but they said to post here cause they didn't know themselves what was wrong.

 

Ah ok. Are you able to post a thread in this forum section. Is specifically for ambassador issues like the one you are experiencing.

forums.xbox.com/.../2590.aspx

When you can post there the issue of likely fixed in a few days.

If you can't access that forum section you will need to send a PM to one of the official support team members.

Let us know if it the forum link works for you.