Issues with Gamertag and 30 day trial on initial setup.

Discus and support Issues with Gamertag and 30 day trial on initial setup. in XBoX on Consoles to solve the problem; Hello, I bought an XBox One this afternoon and had two issues during the setup that surprised me. The first was that, after being assigned a random... Discussion in 'XBoX on Consoles' started by Rivergaard, Apr 6, 2014.

  1. Rivergaard
    Rivergaard Guest

    Issues with Gamertag and 30 day trial on initial setup.


    Hello,

    I bought an XBox One this afternoon and had two issues during the setup that surprised me. The first was that, after being assigned a random gamertag, and eventually figuring out how to change it to a name of my choice, I ended up with a Typo in the name,
    but didn't see a warning prompt saying that I only had one chance to change it before getting charged $10.00 to change the name.

    Second, after being offered a free Month Trial for Gold during the setup, and turning it down because I wanted to complete the setup without having to go find my credit card, the offer is apparently no longer valid/

    Is there any way to get this account mulliganed so that I can fix the typo and get the 30 day trial, as I wrongly assumed that they weren't limited time offers?

    I tried customer service, but was told that putting in an appeal through the forum would bring the issue to the attention of the people that could maybe help (The Enforcement Team).

    Will this get through to the right team, or is there a specific section of the forum I should have used?

    Thanks,

    Bryan

    :)
     
    Rivergaard, Apr 6, 2014
    #1
  2. Freebo61
    Freebo61 Guest
    Initial Setup Issues

    I just opened up my new XBox One and can't get past step 2. Once I setup everything I powered up and I am getting a system error, please advise?
     
    Freebo61, Apr 6, 2014
    #2
  3. Initial Setup Issues

    Hello Xbox friends,

    Just took my brand new Xbox One out of the box about an hour ago. I haven't been able to get past the initial update yet. In the setup process, I have selected my language and country and connected to my wireless internet (finally), but I am stuck on the
    fourth step. It says "The size of the update is around: calculating…" It has been on this screen for about 10 minutes, I have turned the console off and started the process over three different times. Each time, it has remained on this same screen for an
    extended period of time.

    My internet source is a little finicky, and it generally requires a password. Is that why the update isn't working? Where would I input the password?

    Help is appreciated!!
     
    PensivePirahna, Apr 6, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Issues with Gamertag and 30 day trial on initial setup.

    Unfortunately support gave you some incorrect information. The enforcement team does post in the forums, but only in the suspensions/bannings forums to inform people of why they have been suspended or banned. There is no way to get in direct contact with
    them and they only handle suspensions and bannings.

    Once an account has been connected to the servers, there is no way to completely delete the account. You would have to start a new one.
     
    Smwutches, Apr 6, 2014
    #4
  5. Smwutches Win User

    Issues with Gamertag and 30 day trial on initial setup.

    Unfortunately support gave you some incorrect information. The enforcement team does post in the forums, but only in the suspensions/bannings forums to inform people of why they have been suspended or banned. There is no way to get in direct contact with
    them and they only handle suspensions and bannings.

    Once an account has been connected to the servers, there is no way to completely delete the account. You would have to start a new one.
  6. Mad Cow Dizease Win User

    i want change my gamertag just one free

    There is no free gamertag change technically. With the current setup for Xbox Live sign-up, you're initially given a placeholder gamertag (generated by the system) and get to change that to something you want within the first 30 days of account creation.
    This is no different than the old setup of having to pick an available gamertag right off the start.
  7. Mister Darcy-9112DFB Win User

    Getting Xbox Gold without entering Billing Info

    Greetings, BubbleStormBex! You are offered a free 30 day trial for up to three accounts during the setup process while using your console. In order to be prompted for the free 30 days you will need to create another gamertag. Sorry about that! Let us know
    if you have any further questions.
  8. Danno McK. Win User

    Trying to get my free month of gold...

    [quote user="House Seaworth"]I made this account about 3 weeks ago, and initially bypassed the prompt to sign up for a free month of Xbox Live Gold. Now I am trying to activate my free month via the Xbox Dashboard.[/quote]

    That initial offer is the only chance you get for this profile; you can't get the 30-day trial after that. If you want a free 30-day membership, you'll have to create another gamertag with another Live ID (email address).
  9. W33 BR4D NI Win User

    Initial Setup Issues

    i am having the same issue error code and cant get to dash board to rebout any one found any help or hints thankyou
Thema:

Issues with Gamertag and 30 day trial on initial setup.

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