Issues with gamepass games launching but crashing at menu and going black

Yea thats not going to work. As mentioned im playing on Windows 11 so this isnt a console problem this is a problem with Xbox on PC and ive already done the initial troubleshooting for a 70002 error which is the code i originally got.

Hello XGN C,

I'm Nilay and I'll be glad to answer your query today.

Kindly try the following troubleshooting steps:

1.) Power Cycle

Try power cycling your Xbox. A full power cycle completely reboots your console. Doing this does not erase any of your games or data.

Turn off your console by holding the Xbox button  on the front of the console for at least 10 seconds.

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.

After you have completed the previous steps to power cycle your console, try to restart your game.

2.) Try using a different profile.

Sometimes gameplay can be affected by corrupted profile data on your Xbox console. To see if this is the case, try playing the same game using a different profile on your console.

Press the Xbox button  to open the guide.

Select Profile & system, and then select Add or switch.

Select a profile other than the one you were previously using.

If you don’t have a different profile set up on your Xbox, you can create a new profile just for testing purposes, or have a friend load their profile onto your console to test the game for you. For help adding another profile to your Xbox console, see:

Now restart the game to see if it works correctly under a different profile.

3.) Clear the local save and resync with the cloud.

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.

Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox.

Reference: https://answers.microsoft.com/en-us... hold the Xbox,connected to the Xbox service.

Good Luck
Regards

Hello Jesse. Thanks for your time.

Nothing works, it related on my opinion on Xbox version. Administrative rights are not allowed to change on Xbox apps. It is possible if I get the owner permission but i tried too and It does not work.

The game starts, no black screen or crash on launch. The game crash when i have to "push the button to go to the main menu" and, after that, crash.

Hi, if you take your PC offline does the game still crash ?

Yes! I unplugged my ethernet, launched the game and it did not load since I lost connection to the gamepass app. When I plugged it back in, it finished loading into the menu screen. I was able to launch and am experiencing no issues at Extra high dx12 and
all setting maxed on 1440p. Weird issue, however I recommend if anyone else is experiencing it do this step.

******RESOLVED***********

No errors were found when troubleshooting and the error message is gone but upon launching it will start the game but freeze as soon as the menus loads, and other times upon launch it will show as a black screen with my cursor showing as the blue loading circle then the crash menu pops up saying the basic "Close app" and "Wait for response". I will try uninstalling and reinstalling the game and possibly that will fix it.