Issues with downloading Xbox from Windows Store

Discus and support Issues with downloading Xbox from Windows Store in XBoX on Consoles to solve the problem; New Microsoft laptop running windows 11 s mode. Came preinstalled with x box. Xbox app showed a game pass screen upon opening app. would not respond... Discussion in 'XBoX on Consoles' started by R. S.2, Mar 17, 2024.

  1. R. S.2
    R. S.2 Guest

    Issues with downloading Xbox from Windows Store


    New Microsoft laptop running windows 11 s mode. Came preinstalled with x box.

    Xbox app showed a game pass screen upon opening app. would not respond to tapping the button to sign in and claim. The other option was “maybe later” which I tapped, upon which the next screen Xbox was stuck in launching mode and never opened.

    Repaired and reset app from windows Settings which didn’t help. Uninstalled app from windows, and when in Microsoft store to reinstall app says I cannot.

    How to install again (which I assume is possible since it came pre installed)?

    :)
     
    R. S.2, Mar 17, 2024
    #1
  2. Christyna64 Win User

    Can't download Minecraft Dungeons or Minecraft for Windows 10

    Have you tried creating a temporary local account, then go to Windows Store and try to download something such as Ashpalt 9? This would let us know if it's a MS Account issue or OS issue preventing you from downloading from Windows Store or Xbox app.
  3. Rodrigo Oliver Win User

    Issues with downloading Xbox from Windows Store

    Hi R. S, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Do you receive an error message when trying to install the Xbox App?

    Have you tried to download it from the website?

    https://www.xbox.com/apps/xbox-app-for-pc

    Let me know if it works!
  4. adi_677 Win User

    Cant install game

    Tried, but didn't work...

    By the way, i tried the following:

    • download exiting game (not game pass) from windows store, able to start the download
    • download game from Steam , able to start the download
    • download game from Epic, able to start the download
    • download game from Origin, able to start the download
    • download game from battle.net, able to start the download
    so to me it seems that only the xbox app is causing issues, is there a way to use the game pass without the xbox app? is there a way to download directly from the Windows store?
  5. MarkBeck449 Win User

    Cannot download Gears 5 on Windows 10

    Hey AltoHercules254,

    Try these steps if you haven't already - they fixed my download issues.

    • open windows app store (microsoft store)
    • log out from your primary account (in the microsoft store)
    • go to windows services
    • stop "windows update service"
    • erase contents of folder: C:\Windows\SoftwareDistribution
    • restart your computer
    • open windows app store, log in yourself
    • start xbox app (beta)
    • download game
  6. [Farscape] Win User

    Can't install Xbox Game Pass app on Windows 10

    download it from the windows store instead. i had the same issue ages ago.
Thema:

Issues with downloading Xbox from Windows Store

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