Issues with disk drive

Vulture of Time · Nov 11, 2014

Hey all this has been happening to me off and on for a while. When I have a game in my system and I try to eject it, it stays inside and won't eject.

Following Microsoft's instructions I inserted a straightened paperclip into the corresponding hole on the side of the xbox to manually force the system to eject the disk.

However once this happens, the console will not accept new disks. If I fully power down the console and turn it back on the console will accept disks again, but after a short while the process begins again.

Has this happened to anyone else? Is there an easy remedy or am I looking at mailing this out to Microsoft for repair?

It hasn't been too much of a bother before, but now with so many games coming out I find myself getting more and more frustrated.

If it matters mine was a Day One edition.

Thanks!

:)

fastharry · Nov 11, 2014

Disk drive issues!

I got my XB1 about 5 weeks ago....right from the get go I could tell the disc drive was a little wonky...it would gently click and not read the disc....It's only done it a few times but the other day was the first time it would not eject the disc on the
first try..

Glad I waited until Costco had them in stock when I first bought.....Already ordered another one and will take this one back next week..

Navy Warmonger · Nov 11, 2014

Disk drive issues!

I just got a new preview up date I'm not getting notifications when friends get online and when I eject the disk it goes back into the drive so I have to eject it again. Then when I put a different disk in I get a message saying that it's dirty or damaged.
It does this for every game I own. But if I hard reset it's ok for a little while then goes back to saying the same thing. Anybody know how to fix this

GrowlingYapper · Nov 11, 2014

Just try this before you do where the eject sensor whatever its called give it a wipe over with a soft cloth/tissue hope it works.

Hordie

What the problems? Some disc drives are faulty and this is known, and support over the phone is helping people with those. Some fixed, some can't be fixed.

wherehashegone

Common problem pal.

Always seems to happen just outside warranty too.

Shoddy MS products for ya.

The1337gamer

Tried the solution steps, still don't work though. My xbox is outta warranty, and i don't think it's worth paying that much for a repair, it costs more than my console is now worth. I'll have to wait and buy a new one i guess.

Thanks for the helps anyway, much appreciated.

Stoyvensen

I'm sure the people at Xbox generally care about your issue. They just don't have control over how long it takes for a replacement. It takes time to replace the item.

Lofty Who

Sorry to hear about your issues.

Unfortunately things go wrong with whatever we buy, consoles, TVs etc, thankfully the failure rate seems to be very low compared to previous consoles so unfortunately you have been one of the unlucky ones.

Did you buy it off the Microsoft Store? if so then I'm not sure the plan to replace them but I know someone on my friends list who sent a faulty XB1 back to Microsoft but he had a new replacement back within 7 days so not sure why they are now saying .. "About
a Month" ..

If you didn't buy it from the Microsoft Store, you might have better luck taking/sending it back to where you made the purchase?

Good luck.

Issues with disk drive