Issues with connectivity between console, controller, and headset

According to the user manual of the G935 headset, you connect the headset to the Xbox One controller via the headphone jack cable.

For wireless operation, the G935 uses the USB adapter that only works on PC. So on the console, you have the wireless connection between console and controller. But from controller to headset, you have a wired connection to the headset.

The wireless USB adapter that connects the headset to the PC doesn't work on the Xbox One.

are you getting the same issue with different controllers and headsets? also when connecting the headset (presumed wired) have you tried different cables etc.

sometimes there can be cases when there is interference from outside sources, especially if there are any wireless connections, whether it be your console to wi fi, your controller to the console or a wireless headset.

if there are any bluetooth or other wireless connections around your console this can lead to some interruptions in connectivity, whether it be a sort of lag spike between the controller and console, or just air traffic interfering.

unfortunately without hands on theres not much that can be done, if you have not already i would suggest moving the console, keeping an eye on whats around your console, again if you have any other consoles around it, its in an enclosed space, bluetooth
speakers, other wireless controllers etc.

also which has been an issue in the past, if you are using a wireless controller, but have a secondary wired controller connected to the console, sometimes this can be an issue.

There aren't any at the moment. There has to be a wire between the controller (the stereo headset adapter) and headset, although there is no need for any cables between console and controller in order to support this.

Hi, have you tried using the headset with a controller connected to the console via usb? maybe the problem is related to the wireless connection between joypad and console...

When you speak about console reset, are you intending a complete factory reset?

Sometimes the connection between the headset and controller isn't good. Unplugging the headset and plugging it back in is the most common way to resolve these issues.

Here's an article from Lifewire that has good steps for this issue. Below, I've included what I do when I have this problem.

**Note: If you're using the controller on the PC, it's better to plug the headset directly into the PC pretty much all the time**

First, you need to figure out if it's the headset or the controller (or even the console). Here are some steps to figure that out:

• Does the headset work in another controller on the same console? If yes, it's probably the controller.
• Does the headset work on another device, like computer or phone? If yes, but the first answer is no, it could be the controller or console.
• Does the controller work with a different headset? If yes, it's the headset.

If the problem is the controller, some things to try are:

• Turn it off and back on
• Re-sync it to the console
• Make sure there is no obstruction in the jack (oil, dirt, other buildup)

If the problem is the console, some things to try are:

• Power cycle the console
• Check audio settings
• Make sure your console is up-to-date

If the problem is the headset, you should check for damage to the wires and jack, or oil/dirt/other buildup on the jack.