Issues with billing

Discus and support Issues with billing in XBoX on Consoles to solve the problem; Hi! I have an issue when i try to get xbox live gold. It asks me to give a billing address.. the problem is when it comes to give the geographical... Discussion in 'XBoX on Consoles' started by EMaBASS95, Apr 3, 2015.

  1. EMaBASS95
    EMaBASS95 Guest

    Issues with billing


    Hi! I have an issue when i try to get xbox live gold. It asks me to give a billing address.. the problem is when it comes to give the geographical location i can only choose between USA states and not my state. It is like he thinks im from america, but im
    from europe. So i cant get xbox live gold because of this little issue. Can someone give me an idea on how to fix it? In my basic information my location is right, its just when i try to bill that he says i can only choose between american countries.

    :)
     
    EMaBASS95, Apr 3, 2015
    #1
  2. BADGER1210
    BADGER1210 Guest
    Billing issues

    I have added a new payment option on my account and have already been billed on it but am recieving emails from MS that they cannot charge my other card that I closed months ago. I cannot delete this card because MS is trying to charge it. What do I do
    to resolve this?
     
    BADGER1210, Apr 3, 2015
    #2
  3. fredgiblet
    fredgiblet Guest
    Billing issues

    You can't remove it because you owe money on it. You can try swapping the balance to a different card at commerce.microsoft.com or you can contact support and have them change the balance to a different card for you.
     
    fredgiblet, Apr 3, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Issues with billing

    Check your account at
    http://commerce.microsoft.com
    and make sure you did choose the correct country when you created your account. If it's listed as the US there, you would need to migrate your account to the correct region.

    If it is correct and you're still running into the issue, you'll want to try contacting support and speak to billing.
    support.xbox.com/contact-us
     
    Smwutches, Apr 3, 2015
    #4
  5. EMaBASS95
    EMaBASS95 Guest
    Ok so .. i checked my infos and they are right ... but billing infos are wrong because he links my account to an email which i created a while back and that email was meant to be fake and location is set as default to united states and cant change it...
    I have to add an info: my account was connected to this old and fake email but almost 1 year ago i switched my xbox account to the right email and wanted to delete the old email ... it worked now i have the right account on the right email but still the same
    location problem ...
     
    EMaBASS95, Oct 31, 2018
    #5
  6. StefanNeubauer Win User

    Billing Issues

    contact xbox Support so they can check whats going on, on the boards there is no one who can help you with billing related issues
  7. XS1CkSk1LLZX94 Win User

    billing issue

    As Denis said I would recommend contacting support to solve the problem
  8. brianpomerleau Win User

    Billing issue

    the 4 months of gold were bought with @ the time $35 paypal balance i should be getting no claims as of now since everything was paid off i talked to support the other night they redirected my issue to Tier 3 support the CS rep that refered me was by the
    name : Noah
  9. Riko Sakurauchi Win User

    billing issues

    i will have hi do that as soon as he gets his phone replaced i will have him give them a call
  10. Daft Badger Win User

    Billing issues

Thema:

Issues with billing

Loading...
  1. Issues with billing - Similar Threads - Issues billing

  2. Not sure if this is app issue or game issue. Game status not ending when game closed.

    in XboX Insiders
    Not sure if this is app issue or game issue. Game status not ending when game closed.: Yesterday I played He is Coming (Preview) on PC through Xbox app. Even after closing it it said I was still playing it on my Xbox profile and it has persisted through today (like my play time is...
  3. Xbox Live/Online Status Issues After Recent Update? - Alpha Skip-Ahead - Xbox Series X

    in XboX Insiders
    Xbox Live/Online Status Issues After Recent Update? - Alpha Skip-Ahead - Xbox Series X: I've recently started experiencing some sort of online connectivity issues with Xbox Live. Might be a coincidence, but this began occurring about 4-5 days ago after receiving the July 9, 2025 -...
  4. modern warfare 2 xbox one bug issue

    in XboX Insiders
    modern warfare 2 xbox one bug issue: My game simply stopped working, believe it or not, I was playing the "alone" mission and at the end of it my game stopped working completely, only the flashlight worked but making it impossible to...
  5. Issues with college football 26 access

    in XBoX Games and Apps
    Issues with college football 26 access: I purchased college I purchased the pre-order edition of football 26 on my Xbox series X|S and it says I need to wait for the game to launch. However it says thats the launch date is today 7/10/25...
  6. COD WWII recently came to game pass but its not launching due to license issue so it says...

    in XboX Insiders
    COD WWII recently came to game pass but its not launching due to license issue so it says...: I just Downloaded COD WWII on my pc and when launching it is says I dont have a license or it left game pass but the game just came to game pass. Is it only playable on console or is it a bug this...
  7. Game Pass subscription issues - billing info not updating

    in XBoX Games and Apps
    Game Pass subscription issues - billing info not updating: Hello everyone, I'm encountering an issue with my Game Pass subscription where my billing information isn't updating. I've tried updating my payment method several times, but it's not reflecting...
  8. Billing issues

    in XBoX on Consoles
    Billing issues: Charged me even though yall locked me out. Ive filled out like 5 forms and nobody can give me access to my account. I was charged 99.99 dollars for your subpar services....
  9. Xbox account and billing issue

    in XBoX Accessibility
    Xbox account and billing issue: I refunded two games because I didn't need them anymore online and I went to check my account balance and it still showed zero even after both games had been refunded. I'm also experiencing...
  10. How do you talk to a real person about billing issue at microsoft

    in XBoX on Windows
    How do you talk to a real person about billing issue at microsoft: How can I speak to real person at Microsoft billing 83ba9bce-8eb7-48dd-82ce-e8a3ff74bb5a