Issues with account migration - Dashboard and billing info are still the same!

Discus and support Issues with account migration - Dashboard and billing info are still the same! in XBoX on Consoles to solve the problem; Hi, I have just tried the account migration about 35 hours ago. I moved my account from US to Brazil, because I moved here (I am currently in Brazil).... Discussion in 'XBoX on Consoles' started by SnarledRiver477, Jan 11, 2014.

  1. Issues with account migration - Dashboard and billing info are still the same!


    Hi, I have just tried the account migration about 35 hours ago. I moved my account from US to Brazil, because I moved here (I am currently in Brazil). I received an email confirming that the migration was successful and then I went back to my Xbox. At first,
    nothing strange, but then I went to marketplace to buy a game and noticed the currency was still dollar and not real (brazilian currency). I could not buy the game probably because of the region mismatch. Checked my billing info and was still the one from
    when I lived at US, even though I already changed it during the migration process. I checked other threads with the same problem (like this one: http://forums.xbox.com/xbox_forums/xbox_support/f/12/p/519043/2431541.aspx#2431541) and tried a little bit of everything.
    Deleting profile and re-downloading it, clearing cache, clearing marketplace cache, etc. in all sorts of combinations but nothing helped. Also checked in the MS account details at https://commerce.microsoft.com to
    see what country was listed in the upper right there while signed in and it shows both US and Brazil as if I had two personal accounts.

    I got in touch yesterday with the Twitter support but it wasn't much helpful. From what I've seen in the other threads this problem appears to be at the MS end so I don't think there's anything I can do in this situation. Can the online support help
    me in this case or do I have to try the phone support?

    :)
     
    SnarledRiver477, Jan 11, 2014
    #1
  2. PhDPeddler
    PhDPeddler Guest
    PhDPeddler, Jan 11, 2014
    #2
  3. ngocphi
    ngocphi Guest
    Witcher 2 Download - Not available in my region

    The only way is to fix your region and add billing info from your region

    If you're are having issues doing their rrgion migration you need to contact support

    Also based on your other answer Virgin.media has issues with large downloads with certain modem hubs that they sell they have to be replaced it's their home hub
     
    ngocphi, Jan 11, 2014
    #3
  4. skys7
    skys7 Guest

    Issues with account migration - Dashboard and billing info are still the same!

    When its for billing issues, you should better call the support.
     
    skys7, Jan 11, 2014
    #4
  5. Billing issues are not the problem per say. The dashboard is. It is like I still have an US account and this is giving me region mismatch problems, the ones I tried to solve by doing the migration.
     
    SnarledRiver477, Jan 12, 2014
    #5
  6. What I'm trying to say is that it's like the migration never happened in my Xbox, but only in the Web. And I've seen other cases with the same problem and saying it was an issue at the MS end.
     
    SnarledRiver477, Oct 31, 2018
    #6
  7. skys7 Win User

    Issues with account migration - Dashboard and billing info are still the same!

    When its for billing issues, you should better call the support.
  8. SnarledRiver477 Win User

    Issues with account migration - Dashboard and billing info are still the same!

    What I'm trying to say is that it's like the migration never happened in my Xbox, but only in the Web. And I've seen other cases with the same problem and saying it was an issue at the MS end.
  9. SnarledRiver477 Win User

    Issues with account migration - Dashboard and billing info are still the same!

    Billing issues are not the problem per say. The dashboard is. It is like I still have an US account and this is giving me region mismatch problems, the ones I tried to solve by doing the migration.
  10. CSeveryForever3 Win User

    Region Migration Problem

    i know but still i can't put UK billing info! just the city and postal code but i can't save those infos cause country and region is still US, i chosed united kingdom as country that i want to migrate my account to! and it said that the migration was successful
    but nothing happend after that in billing information page my country is still US and i can't do anything!
  11. bokka1-A23A1C22-0582 Win User

    Account Migration Problems

    I am still in SA but all my friends who migrated were on the UK Dashboard immediately.

    My daughter on the same Xbox whom I migrated is on the UK Dashboard.

    I am the only person still stuck on the SA Dash.
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Issues with account migration - Dashboard and billing info are still the same!

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