Issues with accessing account

Discus and support Issues with accessing account in XBoX Accessibility to solve the problem; Hello, Recently I migrated my Minecraft account to my Microsoft account and had since been having issues with accessing it. The Microsoft account I... Discussion in 'XBoX Accessibility' started by ilkkkus, Nov 4, 2021.

  1. ilkkkus
    ilkkkus Guest

    Issues with accessing account


    Hello,

    Recently I migrated my Minecraft account to my Microsoft account and had since been having issues with accessing it. The Microsoft account I migrated it to, already had one Minecraft user connected to it before I migrated my primary Minecraft account over. Since then, whenever I try logging into my Minecraft account, it says the account has been migrated and to use my Microsoft login - but when I do so, it logs me in as the other user with no clear way of switching Minecraft users. I originally tried reaching out to Mojang Support, but they directed me to you, as it's an issue with my Microsoft/XBox account. Any help you can provide will be greatly appreciated!

    :)
     
    ilkkkus, Nov 4, 2021
    #1
  2. Ricardo Lechuga Win User

    Issues with accessing account

    Hi ilkkkus! My name is Ricardo an independent advisor ready to help you with this situation!

    It is not possible to have 2 Minecraft accounts in the same email account if you linked the account to an account that already had a Minecraft profile, only the one that was previously linked will remain

    https://help.minecraft.net/hc/en-us/articles/44...
  3. Ricardo Lechuga Win User

    Issues with accessing account

    you are probably logging in the wrong way, you should first select go back in the login window then select log in with Microsoft, just as mentioned in the link I sent
  4. ilkkkus Win User

    Issues with accessing account

    Where did my account go then? When I try to log in with the microsoft account, it logs me as my other account and when I tried logging in with mojang again there was notification that said my account has been migrated.
  5. Chris Tucker1 Win User

    Account accessibility and verification issues

    Thank you for a quick response, I still have a few hours before I will have another attempt at answering the needed questions. For the sake of clarity, I am looking to see if content that I purchased through Xbox live counts as content purchased on my Microsoft account. One of the questions is “have you ever made a purchase with this Microsoft account?” I obviously have made purchases on xbox but is that seen by my actual Microsoft account? I’d like to do what I can to recover this account given the investment of time and money I have in it before looking into another account.
  6. JosefLBohorquez Win User

    Account accessibility and verification issues

    Hi, yes. Xbox Live purchases are the same as Microsoft account purchases

    Both are connected
Thema:

Issues with accessing account

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