Issues with a recovered account

Hi Jutin!

Sorry to hear about what happened. Let’s see what we can do about this.

I assume that you used a 3rd party email address to create your Microsoft account, right?

If that was the email you used before on your account, possible that it was removed from the account by someone and replaced with a new one.

If it was replaced, you cannot use your own email address to recover your account. You must know the current email address of your account to start the account recovery process.

Try to find traces for the new email on your account by checking your email history or inbox for any confirmation email regarding your account information change or if you have an Xbox console where your account was added before, it would be best to check it from there.

If you knew the current email, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

If you don't know your email associated with your gamertag, then you will have to call Microsoft and go through the account verification process. You can do it over the phone or get an email form.

Hi there,

like mentioned if you forgot the email (Microsoft Account) of your xbox live account, the only way to try and get it is by contacting Xbox Support, they will ask you a few questions about the account and if answered correctly they will be able to specify
the email address.

A password reset if needed can only be done by yourself at:
support.xbox.com/.../forgot-microsoft-account-password

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To contact Xbox Support use this:
support.xbox.com/contact-us

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let us know the results

I removed the HDD and plugged a flash drive in, recovered another account then tried . Didn't work.

I believe that network issues is ruled out by the fact that I can recover one of my other accounts without any issue.

This is the account I am having issues with. The other one works fine and recovers fine.

try recovering your account, that usually solves the majority of account issues similar to this