Issues Using the 'Cast' Functionality? -- CHECK HERE!!

Hey there! If you're trying to use the 'Cast' functionality and it's just not playing nice, have no fear! We're looking into things as I type this!

Please keep an eye on the
Service Status page for updates and more information! Thank you all for your patience while we investigate!

:)

 

Achievement Unlocking Issues? -- CHECK HERE!!

ATTENTION: Sending a Private Message to me (or any other Forums Mister/Miss/Misses) will not assist your situation, as we are not part of any 'Achievement Team'. If you are being told to send us a Private Message, that is incorrect. Following the instructions
in the 'Sections' below is the best way to get things sorted.

_________________________________________

Hey there! If you're maybe having a little trouble getting an achievement to unlock, you've come to the right place! This sticky is designed to help get everything back on track. Please read through each of the phases below and give the troubleshooting steps
there a shot!

Section 1: Check your progress on TrueAchievements.com.

Sometimes Achievements can be a little tricky. Whether you need to recruit the right combination of crew members - Whether you need to rock the perfect guitar solo in a certain song - Or whether you need to pop only the most radical of wheelies around the
track: The community over at TrueAchievements has a wealth of advice and tips on how to unlock even the most pesky of Achievements. So please, search your Achievement and progress over there to make sure you've definitely completed all of the requirements.

1. Go to www.trueachievements.com.
   
2. Search for the game in question by using the "Search Site" bar near the top right of the web page. You can also choose the game from the drop-down list that updates as you type!
   
3. Locate the achievement in question on the game's landing page.
4. Select the hyperlink under the name of the achievement which says, "There are X guides".
   
5. Read through the suggested guides and comments to ensure that all actions necessary to unlock the achievement have been performed.
   

Section 2: Choose the device you're using and follow the instructions:

If you're on Xbox One:

1. Ensure you were connected to Xbox Live. If you weren't, try connecting to Xbox Live then attempt to unlock the achievement again.
   
2. If you were connected to Xbox Live and you completed the full requirements for the achievement but the achievement seems ‘stuck’ at 100% complete or “Done! Unlocking…”, go to the achievement detail view on Xbox.com or on your Xbox One console to double-check
   whether it is still locked.
3. If your achievement is still locked, wait a full 72 hours and then check on Xbox.com or your Xbox One console and see if the achievement shows as unlocked. It may have unlocked while you were away from your console, PC, or phone.
   
4. If things still aren't looking right, give the following troubleshooting steps a shot:
   • Remove your account from your Xbox One console.
   • Power cycle your Xbox One console.
   • Download your account to your Xbox One console.
   • Attempt to unlock the Achievement again.
5. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

If you're on Xbox 360:

1. If things still aren't looking right, give the following troubleshooting steps a shot:
   • Delete your profile ONLY (do NOT delete profile and items).
   • Clear your system cache.
   • Restart your console.
   • Download your profile.
   • Attempt to unlock the Achievement again.
2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

If you're on Windows Phone:

1. If things still aren't looking right, give the following troubleshooting steps a shot:
   • Uninstall the app (game) in question
   • Soft Reset your windows phone. - Press and hold the Volume Down and Power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
     
   • Reinstall the app (game) in question
   • Try earning the achievement in question again.
   • If possible, try earning a different achievement in the same game.
   • If possible, try earning the achievement on a different Windows Phone.
2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

If you're on Windows 8:

1. If things still aren't looking right, give the following troubleshooting steps a shot:
   • Right-Click on the app (game) tile in question and select "Uninstall".
   • After the app (game) has been uninstalled, open your computer's charm bar (by hovering your mouse in the bottom right-hand corner of your screen), and select "Search".
     
   • Type "wsreset" and press enter.
   • After you see a confirmation, the store cache has been reset.
   • Now reinstall the app (game) in question.
   • Attempt to unlock the achievement again.
2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

If you're on Windows 10:

If things still aren't looking right, give the following troubleshooting steps a shot:

• Right-Click on the app (game) tile in question and select "Uninstall (this works easiest from the start menu)".
  
• After the app (game) has been uninstalled, open your computer's search bar (by hovering your mouse in the bottom left-hand corner of your screen), and select "Search".
  
• Type "wsreset" and press enter.
• After you see a confirmation, the store cache has been reset.
• Now reinstall the app (game) in question.
• Attempt to unlock the achievement again.

1. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

Section 3: Take our
Survey.

If you've tried checking your progress on TrueAchievements.com to ensure that you're properly completing the achievement AND you've tried the troubleshooting steps listed above, let us know! This survey is designed for us to send all appropriate information
to the proper teams so they can use it to improve the Achievement process for everyone! Please note that there will be no individual investigation or responses. This survey is for our information purposes only. For anyone who previously submitted a survey:
You will not receive a response, but please rest assured that your information has been captured and passed along to the proper teams.

_________________________________________

ATTENTION: Sending a Private Message to me (or any other Forums Mister/Miss/Misses) will not assist your situation, as we are not part of any 'Achievement Team'. If you are being told to send us a Private Message, that is incorrect. Following the instructions
in the 'Sections' below is the best way to get things sorted.

 

Achievement Unlocking Issues? -- CHECK HERE!!

ATTENTION: Sending a Private Message to me (or any other Forums Mister/Miss/Misses) will not assist your situation, as we are not part of any 'Achievement Team'. If you are being told to send us a Private Message,
that is incorrect. Following the instructions in the 'Sections' below is the best way to get things sorted. Moderator Edit.

________________________________________

Hey there! If you're maybe having a little trouble getting an achievement to unlock, you've come to the right place! This sticky is designed to help get everything back on track. Please read through each of the phases below and give the troubleshooting steps
there a shot!





Section 1: Check your progress on TrueAchievements.com.

Sometimes Achievements can be a little tricky. Whether you need to recruit the right combination of crew members - Whether you need to rock the perfect guitar solo in a certain song - Or whether you need to pop only the most radical of wheelies around the
track: The community over at TrueAchievements has a wealth of advice and tips on how to unlock even the most pesky of Achievements. So please, search your Achievement and progress over there to make sure you've definitely completed all of the requirements.



1. Go to www.trueachievements.com.

2. Search for the game in question by using the "Search Site" bar near the top right of the web page. You can also choose the game from the drop-down list that updates as you type!

3. Locate the achievement in question on the game's landing page.

4. Select the hyperlink under the name of the achievement which says, "There are X guides".

5. Read through the suggested guides and comments to ensure that all actions necessary to unlock the achievement have been performed.





Section 2: Choose the device you're using and follow the instructions:





If you're on Xbox One:



1. Ensure you were connected to Xbox Live. If you weren't, try connecting to Xbox Live then attempt to unlock the achievement again.

2. If you were connected to Xbox Live and you completed the full requirements for the achievement but the achievement seems ‘stuck’ at 100% complete or “Done! Unlocking…”, go to the achievement detail view on Xbox.com or on your Xbox One console to double-check
whether it is still locked.

3. If your achievement is still locked, wait a full 72 hours and then check on Xbox.com or your Xbox One console and see if the achievement shows as unlocked. It may have unlocked while you were away from your console, PC, or phone.

4. If things still aren't looking right, give the following troubleshooting steps a shot:

-
Remove your account from your Xbox One console.

-
Power cycle your Xbox One console.

-
Download your account to your Xbox One console.

- Attempt to unlock the Achievement again.

5. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
in question on your profile, then wait a full 72 hours for things to process.





If you're on Xbox 360:

1. If things still aren't looking right, give the following troubleshooting steps a shot:

- Delete your profile ONLY (do
NOT delete profile and items).

- Clear your system cache.

- Restart your console.

- Download your profile.

- Attempt to unlock the Achievement again.

2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and
achievement in question on your profile, then wait a full 72 hours for things to process.

If you're on Windows Phone:

1. If things still aren't looking right, give the following troubleshooting steps a shot:

- Uninstall the app (game) in question

- Soft Reset your windows phone. - Press and hold the Volume Down and Power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.

- Reinstall the app (game) in question

- Try earning the achievement in question again.

- If possible, try earning a different achievement in the same game.

- If possible, try earning the achievement on a different Windows Phone.



2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and
achievement in question on your profile, then wait a full 72 hours for things to process.





If you're on Windows 8:

If things still aren't looking right, give the following troubleshooting steps a shot:

1. - Right-Click on the app (game) tile in question and select "Uninstall".

- After the app (game) has been uninstalled, open your computer's charm bar (by hovering your mouse in the bottom right-hand corner of your screen), and select "Search".

- Type "wsreset" and press enter.

- After you see a confirmation, the store cache has been reset.

- Now reinstall the app (game) in question.

- Attempt to unlock the achievement again.



2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
in question on your profile, then wait a full 72 hours for things to process.

If you're on Windows 10:

If things still aren't looking right, give the following troubleshooting steps a shot:

1. • Right-Click on the app (game) tile in question and select "Uninstall (this works easiest from the start menu)".
   • After the app (game) has been uninstalled, open your computer's search bar (by hovering your mouse in the bottom left-hand corner of your screen), and select "Search".
   • Type "wsreset" and press enter.
   • After you see a confirmation, the store cache has been reset.
   • Now reinstall the app (game) in question.
   • Attempt to unlock the achievement again.
2. If the achievement is showing as unlocked, but you're not seeing the Gamerscore from the achievement added to your total Gamerscore and the unlocked count for the game in question is incorrect: Head over to your profile on Xbox.com, view the game and achievement
   in question on your profile, then wait a full 72 hours for things to process.

Section 3: Take our Survey.

If you've tried checking your progress on TrueAchievements.com to ensure that you're properly completing the achievement AND you've tried the troubleshooting steps listed above, let us know! This survey is designed for us to send
all appropriate information to the proper teams so they can use it to improve the Achievement process for everyone! Please note that there will be no individual investigation or responses. This survey is for our information purposes only. For anyone who previously
submitted a survey: You will not receive a response, but please rest assured that your information has been captured and passed along to the proper teams.

_________________________________________

ATTENTION: Sending a Private Message to me (or any other Forums Mister/Miss/Misses) will not assist your situation, as we are not part of any 'Achievement Team'. If you are being told to send us a Private Message, that is incorrect. Following
the instructions in the 'Sections' below is the best way to get things sorted.