Issues starting a service request or register a device, getting "An error occurred.."

ISSPSarwat · Apr 25, 2015

When I go to
https://myservice.xbox.com/en-US/pages/welcome.aspx

and try to register my device and start a service request, I get:

An error occurred. Please try again.

An error occurred. Please try again.

Can you guys please fix?

:)

SLB4EVERPT · Apr 25, 2015

Elite Gamepad RB Button

Hey PeurPAINKILLER,

I'm sorry to hear about your controller! However, Microsft can help! You should register your device for repair here:

https://support.xbox.com/en-US/my-account/warranty-and-service/register-your-product

To help you out here is an article on how to register https://support.microsoft.com/en-us/help/18878/microsoft-xbox-device-registration-process

I hope everything gets fixed and you can enjoy playing again.

Best,

Nozzle

Thank all for you reply .

Problem is i can't register my controller , each time i've an error ask me to try again later .

Registration didn't work:

We couldn't register this device right now. Try again in a few minutes.
Click to expand...

Click to expand...

Try on the official support, they can request an repair if you cant do it on the repair request service.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
Contact Us | Xbox Support

ipathvvv · Apr 25, 2015

Xbox Online Service Center

Hi all,

For the past couple of weeks when I go onto my Xbox Online Service Center site, Log in, and click anything there such as "manage devices" or "check order status" or "register a device" or anything nothing happens. It either says "

An error occurred. Please try again.

An error occurred. Please try again."

or it just stays on the main page, is anyone else having this issue or know how I can fix it. I would like to register some devices and am not able too.

F4TAL SLAYED · May 22, 2015

i am having the exact same problem

Mister Quimby · Oct 31, 2018

Hey there F4TAL SLAYED!

Sorry to hear about the issue! If you are still running into issues registering your device, please go ahead and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as
any troubleshooting steps that you have tried. In the meantime, you can reach out to phone or chat support from our Contact Us page for further assistance.

F4TAL SLAYED

i am having the exact same problem

Mister Quimby

Hey there F4TAL SLAYED!

Sorry to hear about the issue! If you are still running into issues registering your device, please go ahead and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as
any troubleshooting steps that you have tried. In the meantime, you can reach out to phone or chat support from our Contact Us page for further assistance.

PalmettoBling

If your Microsoft account is registered in the same region, you can start the service request by logging into devicesupport.microsoft.com That should get you on the path for repair in your region.

If you don't have the device already registered to your account, then you can do so there, and then continue with opening a service request.

Just a Volunteer

Hi Steve,

To request a repair under warranty

First, you’ll need to submit a service order request. Get started on your request by signing in at Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Learn more.

DrifterX22

For Xbox, see Device service and repair and follow the on-screen instructions to start the service request process.

That link should take you to where you need to be to ensure the device is registered and request a repair.

Issues starting a service request or register a device, getting "An error occurred.."