Issues signing into the app with correct account on Windows 10

Found an answer to this via this forum post.

To change the "Store account" you can open up the windows 10 app called "Microsoft store" and sign in to that app with the account that has the game pass subscription.

Hi Souris,

Thanks for reaching out to the forums. We understand you are having issues playing a game. We recommend trying the guide for

game play issues on Windows 10. Also try signing out of all Xbox apps and make sure the correct account is logged in.

Thanks,

Brad

The Xbox App uses the MS store to do it's downloading. Make sure you are signed in on the Windows Store app the correct account as well as the Xbox app.

If you're signed in on Windows or the Windows Store with a different account that you use for ultimate it could cause some issues.

Hello!

Thank you for bringing this issue to our attention here on the forums. I understand you've been having trouble signing into your Microsoft account on the Xbox Apps is that correct? Does the issue occur in both the Windows 10 PC and on the Mobile App? Try
going to
Microsoft Account Site and sign into the account to make sure there isn't any issues going on with the account itself. Let us know with a reply how it goes!

Hi there,



I'm sorry to hear the current issue you may be experiencing with the Xbox App on Windows 10.
I recommend to try the following troubleshooting pages for Windows 10 PC: How
to sign in to the Xbox app on Windows 10andSign-in
problems with in-game accounts on Windows 10.



I hope this helps. Let us know the results.