Issues renewing Xbox Live Gold

Trying to renew my gold membership via my xbox one, and keep getting "This payment is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or try a different payment method"

I have tried with 3 separate payment methods, 2 which i have only just added and still can't renew my gold?

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

So much for "support" Thanks for making it unable for me to play The Division because your payment system has never worked

 

To further compound this ridiculous issue, have purchased a 1 month prepaid code to try to circumvent the issue with your billing system, and when entering the code i get "something went wrong please try again"

Can someone from support actually get back to me because this is beyond a joke now

 

Sorry to hear you're having issues. You are currently showing as Gold so it may be that the renewal went through. Please log in to commerce.microsoft.com and click on Services & Subscriptions to see when your membership ends.

If you are still having issues then you should give phone support a call for further assistance as this would be considered a billing issue. If you live in North America dial 1-800-469-9269

 

I have checked the commerce page which shows my account as suspended, and owing 19.90.

Obviously the automatic renewal did not happen, and i have now purchased a prepaid code for a 1 month subscription. Either way neither payment option is going through when i try to renew my subscription.

Unfortunately i live in Australia

 

Phone assistance is available.

7.00am to 9.00pm - Monday to Friday

9.00am to 5.00pm - Saturday and Sunday

Phone numbers

(02) 8031-8186 (if you are in Sydney)

1800 555 741 (everywhere else in Australia)

 

Definitely call the numbers provided above then. The reason nothing is working is because you owe an amount that needs to be paid off. Phone support can help you do that fairly quickly so you can get back to gaming