Issues Redeeming Xbox Game Pass

Sammysam162 · Feb 9, 2019

I recently purchased an Xbox One bundle which included a one month free trial for xbox game pass. When I went to redeem the code everything went smoothly but at the last minute an error message popped up. Now when I try to input the code again it says
the code is for new members only. I tried oower cycling my xbox, removing and adding my account and even re-entering my billing information again but it still says the same thing. The code isn't expired so I don't really know what else it could be. Any help
would be greatly appreciated, thanks!

:)

XBF Ezra G

Hello Natan,

Thank you for your post. I understand you are experiencing an issue with a recently redeemed code for Xbox Live Gold. If you redeem an Xbox Live Gold code while a Game Pass Ultimate subscription is active on your account, the time will automatically be converted
to Game Pass Ultimate time. For more information, please visit:
Xbox Game Pass FAQ.

I hope this helps.

Smwutches

Had you ever had game pass before getting the bundle? The codes are for new members only so if you had ever used it before, even another trial, it wouldn't let you use the code.

Sammysam162

Had you ever had game pass before getting the bundle? The codes are for new members only so if you had ever used it before, even another trial, it wouldn't let you use the code.

Nope I've never had game pass before. This is actually my first time buying an xbox console.

XBF Nestor S

Hey Sam thanks for keeping in touch!

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to
Request a Callback
from one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes!

Julian_

Hi! Sorry to hear you haven't been able to redeem your Game Pass key. Could you try to redeem it via the Xbox-app (available for Windows 10 and mobile) or your Xbox One as this might be a temporary issue?

Issues Redeeming Xbox Game Pass