Issues redeeming code on new Xbox One

Discus and support Issues redeeming code on new Xbox One in XBoX Games and Apps to solve the problem; Hi, I've bought today Xbox One and got couple of games with it. Now I'm trying to redeem game code (TC's RainbowSix: Vegas), but getting message "You... Discussion in 'XBoX Games and Apps' started by FrequentDaisy52, Dec 30, 2016.

  1. FrequentDaisy52
    FrequentDaisy52 Guest

    Issues redeeming code on new Xbox One


    Hi,

    I've bought today Xbox One and got couple of games with it. Now I'm trying to redeem game code (TC's RainbowSix: Vegas), but getting message "You can't acquire this item in your currently selected language. Change your language region in Settings or go
    to microsoft.com//redeem."

    So I have no idea how to find out which region/language should I set, and if it will work after I install and reset the region/language back ...

    Can anyone, please, help the newby (me)?

    :)
     
    FrequentDaisy52, Dec 30, 2016
    #1
  2. 1-Bad-Mutha
    1-Bad-Mutha Guest
    How do you access your free copy of Madden in the bundle?

    Purchased the Xbox One Madden bundle. Great value...assuming I can find Madden. Redeemed the code. The Xbox gave me a message that I redeemed the Xbox One bundle. There is no place to download the game for free. Didn't automatically queue up. Still asks me to pay for it when I go to the game in the store. Anyone else have this issue?
     
    1-Bad-Mutha, Dec 30, 2016
    #2
  3. StuartATrueRed
    StuartATrueRed Guest
    Black Ops 3 Beta Code - "Something went wrong"

    Hi, sorry to hear you are having issues redeeming your code. Keep an eye on the status page for updates on when it will be fixed
    support.xbox.com/xbox-live-status or try redeeming the code in a few hours.
     
    StuartATrueRed, Dec 30, 2016
    #3
  4. onyxishere Win User

    Xbox Beta

    You should have started a new thread for your issue. However, if the code you received is for the Xbox One beta then redeem it on the Xbox One console and run the app that it downloads.
  5. juan van Win User

    please,please,please heeeeelp me

    If you redeemed the code call support to see about getting a new one issued.

    It would have to be with in 24hrs of redeeming it - if at all possible
  6. Radiant Sword X Win User

    Redeem code

    Hi. What are you trying to redeem? Some redeem codes are region locked meaning that they can only be redeemed in that specific country. So if you were given a redeem code for the US Xbox One, then the redeem code will not work for your version of Xbox
    One. Could that be the issue?
  7. ngocphi Win User

    promo codes for games not working with 16 digits or less?

    All Xbox codes are 25 digits not just new ones

    However promotional codes that are lrss then 25 aren't redeemed on Xbox live usually you follow the instructions to a certain website to redeem the codes
  8. XBF Crystal P Win User

    Xbox Live Gold

    Hi there Spartan,

    Thanks for reaching out here in Xbox Forums. To help clarify the issue:

    • Are you trying to redeem a code?
    • Did you purchase the Xbox 360 new from a store?

    If you are having issue redeeming the code, try this article:
    How to redeem gift cards and codes    .

    Let us know so we may know how to further assist.
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Issues redeeming code on new Xbox One

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