Issues purchasing a 360 backwards compatible game on my Xbox one

Maverick96alpha · May 24, 2017

Hello,

Recently I have been attempting to claim my copy of lego star wars the complete saga as the monthly free backwards compatible 360 game on my Xbox every time I go to confirm the purchase it says sorry we cannot complete your purchase at this time, please
try again. The same thing happens when I try to purchase the 360 backwards compatible game call of duty 3. I have verified I don't know how many time if all my banking and billing info is correct and have even reset the info a couple times, could this be an
xbox store problem or am I missing something?

Thanks in advance

:)

Grandmaster Fu · May 24, 2017

Buy a xbox 260 game

Depending on the game it may not be compatible on Xbox One if the game is not backwards compatible. The game may only playable on an Xbox 360.

There is a list of games that are backwards compatible and I believe the game will say if it is or not before purchasing it.

Hope this helps.

XBF Leslie D · May 24, 2017

Microsoft store

Hi BananaCremePie9,

I'm sorry to hear that there's troubles purchasing a backwards compatible game on the Xbox One S.

When making purchases for backwards compatible games on an Xbox One you might run into a few issues if you have a child account, and/or if you're trying to make a purchase with account credit.

In these circumstances I would recommend for you to try to make the purchase either through our
website or from an Xbox 360.

Mister Maka · May 25, 2017

Hey there Maverick96Alpha.

To start out, be sure the region of your account is tied to your physical locale as cross-region accounts may cause issues with downloads and purchases. If you're still having issues, try making the "purchase" here on Xbox.com instead of through your Xbox One.

Maverick96alpha · May 31, 2017

I tried both of your recommendations and neither of them worked.

Mister Maka · Nov 1, 2018

Hey again Maverick96Alpha.

To double check, what region are you currently located in? Be sure to make the change on your Xbox One to match that region. If you're unsure if you're still using a cross-region account let's get you in contact with
Phone/Chat support.

Squallyng05

Hi Prime, kindly refer to this issue about purchasing xbox 360 backward compatible games.

majornelson.com/.../xbox-one-backward-compatibility

Kindly read the topic "How to purchase Xbox 360 games if you don’t own an Xbox 360"

The RDR is still under the Xbox Live Alert Status

NinjaLunchBox79

If the Xbox 360 games you purchased are backwards compatible on Xbox One you will be able to play them.

https://www.xbox.com/en-US/xbox-one/backward-compatibility

The link above will provide you with a list of games that are backwards compatible.

StuartATrueRed

IF Skyrim is the Xbox 360 version of the game, then that will not work on the Xbox One as the game is not backward compatible. If you want to play it, then you will either have to use an Xbox 360 or purchase the Xbox One remastered version of the game.
The full list of backward compatible games can be found here
https://www.xbox.com/en-US/xbox-one/backward-compatibility

steeledwand7664

The one thing that was not answered for you and this is assuming that the game is a 360 backwards compatible game and you are trying to do this on a xbox one is this.

The ONLY way to use MS account currency to purchase anything backwards compatible would be to do it directly on a xbox 360 itself you can not use MS account currency to purchase backwards compatible items on a xbox one or on the MS store online.

XBF Crystal P

Hi there BMetal,

Thanks for reaching out. In reference to the backwards compatibility on the Xbox one.

Check out the following troubleshooting articles:

If you purchase an Xbox 360 Game that is
compatible with Xbox One, you will be able to access the content on the Xbox One. Unfortunately, that game is not in the backwards compatible library.

Hope this helps.

Issues purchasing a 360 backwards compatible game on my Xbox one