Issues playing your downloaded games/add-ons

Discus and support Issues playing your downloaded games/add-ons in XBoX Games and Apps to solve the problem; Well we can't let this stand, now can we? Who's going to defend the front line, destroy that alien horde, or save the princess. Wait, that's a little... Discussion in 'XBoX Games and Apps' started by Mister Quimby, Jun 13, 2015.

  1. Issues playing your downloaded games/add-ons


    Well we can't let this stand, now can we? Who's going to defend the front line, destroy that alien horde, or save the princess. Wait, that's a little older...

    Before we get started, here is a quick set of steps that you should alwasy try when having issues with downloadable content not working properly. They only take a couple minutes and are very simple to follow:

    1. Delete the game: Settings > System > Storage > [select storage device] > Games and Apps > [select title] > [select content] > Delete
      1. NOTE: If you don't find the game or add-on here, try looking in the "Games" level for a file called "Unknown Game". Delete this instead.

    2. Clear system cache: Settings > System > Storage > Highlight HDD, press "Y" > Clear Cache > Yes

    3. Restart the console

    4. Re-download from purchase history: Settings > Account > Download History > [select content] > Download Again

    My game/add-on is missing

    To play a game that you downloaded, you can select "Play now" from the marketplace menu, or access it from your Game Library, which can be found on the My Xbox channel on your main dashboard. If you don't see it here, it may have been accidentally
    deleted. To verify if the game is still on your console, follow step 1 above.

    If the game or add-on you are looking for just isn't there, you will simply need to re-download it (step 4 above).

    If the game is there but not showing in your My Games folder, or it has a yellow "!" icon next to it, then you will need to delete the content and re-download it. Follow all four steps listed above.

    The game/add-on isn't in my purchase history

    If you can't find the game in this list, it's possible you either didn't finish purchasing it or accidentally purchased the content to a different account. To check, sign in to any alternate profiles that you have on the console to see if you can find
    the game or add-on you are looking for in their purchase history.

    Alternately, you can go to the game on the Marketplace. If the option to buy it is still there, this is a good indication that the purchase did not go through. To confirm you can visit commerce.microsoft.com and
    check your recent purchase history. Again, if you don't see the purchase listed there, the content was not purchased.

    If you DO see the purchase in your billing activity, but it isn't showing in your console purchase history, try re-downloading your profile. This might help your console "remember" all the purchases attributed to your account. To re-download an account, follow
    the below steps:

    1. Log out of your profile: Guide > "X" > Log out

    2. Re-download profile: Guide > Download Profile

    3. Follow the steps. You will need the Windows Live ID and password for the account.

    Once this is done, try the first four suggested steps again. If the content in your purchase history has still not appeared, you will need to contact phone support to look at your account in-depth.

    I still can't play my game!

    If you have tried all the above steps and have verified that you did indeed purchased the content in question, you can feel free to make a post in this forum. Please make sure to include the following information so we can provide you the best help possible:

    Game or add-on you are having issues with:

    Date you bought the content:

    Purchased with points or credit card:

    Specific issue you are having:

    Any error code or message you are receiving:

    :)
     
    Mister Quimby, Jun 13, 2015
    #1
  2. Issues playing your downloaded games/add-ons

    Well we can't let this stand, now can we? Who's going to defend the front line, destroy that alien horde, or save the princess. Wait, that's a little older...

    Before we get started, here is a quick set of steps that you should alwasy try when having issues with downloadable content not working properly. They only take a couple minutes and are very simple to follow:

    1. Delete the game: Settings > System > Storage > [select storage device] > Games and Apps > [select title] > [select content] > Delete
      1. NOTE: If you don't find the game or add-on here, try looking in the "Games" level for a file called "Unknown Game". Delete this instead.

    2. Clear system cache: Settings > System > Storage > Highlight HDD, press "Y" > Clear Cache > Yes

    3. Restart the console

    4. Re-download from purchase history: Settings > Account > Download History > [select content] > Download Again

    My game/add-on is missing

    To play a game that you downloaded, you can select "Play now" from the marketplace menu, or access it from your Game Library, which can be found on the My Xbox channel on your main dashboard. If you don't see it here, it may have been accidentally
    deleted. To verify if the game is still on your console, follow step 1 above.

    If the game or add-on you are looking for just isn't there, you will simply need to re-download it (step 4 above).

    If the game is there but not showing in your My Games folder, or it has a yellow "!" icon next to it, then you will need to delete the content and re-download it. Follow all four steps listed above.

    The game/add-on isn't in my purchase history

    If you can't find the game in this list, it's possible you either didn't finish purchasing it or accidentally purchased the content to a different account. To check, sign in to any alternate profiles that you have on the console to see if you can find
    the game or add-on you are looking for in their purchase history.

    Alternately, you can go to the game on the Marketplace. If the option to buy it is still there, this is a good indication that the purchase did not go through. To confirm you can visit
    https://billing.microsoft.com and check your recent points history. Again, if you don't see the purchase listed there, the content was not purchased.

    If you DO see the purchase in your billing activity, but it isn't showing in your console purchase history, try re-downloading your profile. This might help your console "remember" all the purchases attributed to your account. To re-download an account, follow
    the below steps:

    1. Log out of your profile: Guide > "X" > Log out

    2. Re-download profile: Guide > Download Profile

    3. Follow the steps. You will need the Windows Live ID and password for the account.

    Once this is done, try the first four suggested steps again. If the content in your purchase history has still not appeared, you will need to
    contact phone support to look at your account in-depth.

    I still can't play my game!

    If you have tried all the above steps and have verified that you did indeed purchased the content in question, you can feel free to make a post in this forum. Please make sure to include the following information so we can provide you the best help possible:

    Game or add-on you are having issues with:

    Date you bought the content:

    Purchased with points or credit card:

    Specific issue you are having:

    Any error code or message you are receiving:
     
    Mister Gwyther, Jun 13, 2015
    #2
  3. errores de assassin's creed 3

    Hi BML,

    I would suggest running through the troubleshooting steps in our Issues playing your downloaded games/add-ons sticky post.

    Let us know how that goes, or if you have anymore questions.
     
    Mister Ohnaka, Jun 13, 2015
    #3
  4. R1CH5TER Win User

    Free 360 titles on xbox one?

    Its true, the 360 games with gold now be played on the xbox one, add them to your download que using this website and then go to my games and apps on your xbox one and select the game/s to download it to play on the one
  5. lZaChA77aCkl Win User

    Issues with downloaded add-ons

    Hi brad,

    When I look it up in the store it says its already installed so i cant do anything but it isnt in the manage game section and it isnt in ready to install
  6. XBF Brad A Win User

    Issues with downloaded add-ons

    Hi Iza,

    Thanks for coming to the forums. There is currently a
    service alert
    out for Call of duty Modern warfare. This could be part of the reason don't have the add on. Also you can try finding the specific add on in the store. Personally had to do this for the spec ops 2 add on.

    Thanks,

    Brad
  7. MisterFizzle Win User

    Xbox One Download History (re-download DLC)

    Hey there folks,

    Sorry to hear people are having issues with their add-ons.

    If you're having issues downloading add-ons that were purchased as part of a bundle, please try the steps in our

    Download Add-ons
    article.

    @Sigma - Since the Xbox 360 is not compatible with the Xbox One, I believe the Xbox 360 will show "Unknown Title" or "Content not available" if there is Xbox One content in your history.
  8. xRazorbladex Win User

    Lego marvel DLC not working/ Cant purchase other Lego Marvel DLC? Xbox One

    I had this issue too. First i had to check the add-on and make sure it was actually Installed, sometimes the code just gives you credit for the add-on, but not does not actually download the add-on. If your add-on is already downloaded and installed, try
    turning the console off and unplugging it for 15-30 seconds. i think add-ons are having issues with the Instant-on Feature. After that, you will only see the additional characters at the bottom of the character screen during Free play, not story mode.
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Issues playing your downloaded games/add-ons

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