Issues playing Xbox Original games

Discus and support Issues playing Xbox Original games in XBoX Games and Apps to solve the problem; What do I need to play Xbox Originals? It’s pretty simple to get your Original games working. Here’s what you need: Hard drive (HDD) Any... Discussion in 'XBoX Games and Apps' started by Mister Quimby, Jun 13, 2015.

  1. Issues playing Xbox Original games


    What do I need to play Xbox Originals?

    It’s pretty simple to get your Original games working. Here’s what you need:

    Hard drive (HDD)

    Any first-party Microsoft brand HDD will work, from the 20gb to the 320gb.

    NOTE: The 4gb S model console does NOT have a HDD included. The 4gb memory is internal flash memory and will not allow you to play Xbox Originals.

    System Update

    Your console software must be up-to-date. If you are connected to LIVE at all times, you will be prompted whenever a system update is available. If you have no LIVE connection, you can visit this
    page
    for instructions and files to update your console manually.

    Compatible Xbox Original Game

    Not all Xbox Original games are supported on the Xbox 360 console. We have a newly update page with a list of compatible titles.

    I have all that and it still won’t play!

    If you have all the requirements met and still can’t play your Xbox Original, try some of these troubleshooting steps:

    Test the game

    If you have a physical game disc, try it in another console to see if it works there. If not, it is probably a faulty disc, or maybe just “well loved”.

    If you have purchased a downloadable version from the marketplace, try to delete and redownload it using the following steps:

    Delete the content

    Settings > System > Storage > [select storage device] > [select content type] > [select content] > Delete

    If the content is not in the above location, try looking in the Games folder for “Unknown Game”. Delete this and continue with the steps.

    Clear system cache

    Settings > System > Storage > Highlight HDD, Press (Y) > Clear System Cache > Yes

    Restart the system

    Redownload from purchase history

    Settings > Account > Download History > [select content] > Download Again

    Re-update your console

    Because playing Xbox Original games requires the emulation software found in the system update, it might help to re-update the console manually. This process can take as little as five minutes to complete. Here are the steps:

    Delete system update

    Settings > System > Storage > Left Bumper, Right Bumper, X, Left Bumper, Right Bumper, X > Yes

    Reinstall Update

    When the console restarts, if it is connected to LIVE, it should automatically update.

    If you have any issue updating this way, or if you do not have an internet connection, you can update via a USB device or burned CD/DVD.

    Instructions and downloadable files for this process can be found here.

    Test the HDD

    You may have an issue with your HDD. The simplest way to test this is to simply replace your HDD with another you might have, either an older one or borrow one from a friend. If your game still doesn’t work, it is most likely an issue with the game itself
    (possibly unsupported).

    If this swap does make the game work, then you can try to reformat your HDD to see if that fixes the issue. To do this, you should first back up any personal files to another HDD or USB storage device. Make sure you transfer your profile, save files,
    etc. Once the files are backed up, you can reformat your HDD. This process should only take a few minutes. Settings > System > Storage > Highlight HDD, press (Y) for Device Options > Format

    If after formatting your HDD your game still will not work, you might be in need of a replacement. All accessories bought WITH a system share the 1-year warranty. Accessories bought separately have a 90-day warranty. You can contact
    support
    to set up a repair/replacement.

    None of that worked, what else can I do?

    If you have tried all the above suggestions and are still having issues playing your Xbox Original game, please create a post in this forum with the following information:

    What game are you trying to play?

    Is it a disc or downloaded version?

    What type of console are you using?

    What size HDD are you using?

    What error code or message are you receiving?

    :)
     
    Mister Quimby, Jun 13, 2015
    #1
  2. Issues playing Xbox Original games

    What do I need to play Xbox Originals?

    It’s pretty simple to get your Original games working. Here’s what you need:

    Hard drive (HDD)

    Any first-party Microsoft brand HDD will work, from the 20gb to the 320gb.

    NOTE: The 4gb S model console does NOT have a HDD included. The 4gb memory is internal flash memory and will not allow you to play Xbox Originals.

    System Update

    Your console software must be up-to-date. If you are connected to LIVE at all times, you will be prompted whenever a system update is available. If you have no LIVE connection, you can visit

    this page
    for instructions and files to update your console manually.

    Compatible Xbox Original Game

    Not all Xbox Original games are supported on the Xbox 360 console. We have a newly update page with a

    list of compatible titles
    .

    I have all that and it still won’t play!

    If you have all the requirements met and still can’t play your Xbox Original, try some of these troubleshooting steps:

    Test the game

    If you have a physical game disc, try it in another console to see if it works there. If not, it is probably a faulty disc, or maybe just “well loved”.

    If you have purchased a downloadable version from the marketplace, try to delete and redownload it using the following steps:

    Delete the content

    Settings > System > Storage > [select storage device] > [select content type] > [select content] > Delete


    If the content is not in the above location, try looking in the Games folder for “Unknown Game”. Delete this and continue with the steps.

    Clear system cache

    Settings > System > Storage > Highlight HDD, Press (Y) > Clear System Cache > Yes


    Restart the system

    Redownload from purchase history

    Settings > Account > Download History > [select content] > Download Again

    Re-update your console

    Because playing Xbox Original games requires the emulation software found in the system update, it might help to re-update the console manually. This process can take as little as five minutes to complete. Here are the steps:

    Delete system update

    Settings > System > Storage > Left Bumper, Right Bumper, X, Left Bumper, Right Bumper, X > Yes

    Reinstall Update

    When the console restarts, if it is connected to LIVE, it should automatically update.

    If you have any issue updating this way, or if you do not have an internet connection, you can update via a USB device or burned CD/DVD.

    Instructions and downloadable files for this process can be found
    here
    .

    Test the HDD

    You may have an issue with your HDD. The simplest way to test this is to simply replace your HDD with another you might have, either an older one or borrow one from a friend. If your game still doesn’t work, it is most likely an issue with the game itself (possibly
    unsupported).

    If this swap does make the game work, then you can try to reformat your HDD to see if that fixes the issue. To do this, you should first back up any personal files to another HDD or USB storage device. Make sure you transfer your profile, save files, etc. Once
    the files are backed up, you can reformat your HDD. This process should only take a few minutes.
    Settings > System > Storage > Highlight HDD, press (Y) for Device Options > Format

    If after formatting your HDD your game still will not work, you might be in need of a replacement. All accessories bought WITH a system share the 1-year warranty. Accessories bought separately have a 90-day warranty. You can
    contact support to set up a repair/replacement.

    None of that worked, what else can I do?

    If you have tried all the above suggestions and are still having issues playing your Xbox Original game, please create a post in this forum with the following information:

    What game are you trying to play?

    Is it a disc or downloaded version?

    What type of console are you using?

    What size HDD are you using?

    What error code or message are you receiving?
     
    Mister Gwyther, Jun 13, 2015
    #2
  3. Whothat150
    Whothat150 Guest
    Issues playing Xbox Original games

    The Hard Drive is my friend's, but the games work on his Xbox 360 using it, and in mine they don't
     
    Whothat150, Jun 13, 2015
    #3
  4. Whothat150 Win User

    Issues playing Xbox Original games

    I have already done this. It didn't work
  5. redhood55 Win User

    Issues playing Xbox Original games

    clean your discs . they might be dirty.
  6. MountainDEWDjv Win User

    issues playing xbox originals games

    Could it be that I am not downloading the game all in one go? Sometimes I watch netflix and while you do that it stops your active downloads...
  7. Smwutches Win User

    issues playing xbox originals games

    Did the hard drive come with the console, or was it purchased separately?
  8. MeritedSummer01 Win User

    Issue playing an original Xbox game

    While I do not have a paid subscription to live, I did connect my xbox to live and the prompt was the same. It did not attempt to download anything, just gave me the exact same message that the game was unsupported and then kicked me out.
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Issues playing Xbox Original games

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