Issues connecting controller with headset attached.

MegatonAaron · Feb 16, 2014

Normally, my controller will connect immediately with no issues, but I recently discovered an odd problem; when I have the pack-in headset plugged into the controller, it never seems to want to connect to my console. Last night I went to play Titanfall,
and when I plugged my headset into the controller it wouldn't work. I turned the controller off and back on, but just kept getting a slow flashing light on the guide button. I unplugged the headset and the light became solid as if it connected to the console,
but any input on the controller was unresponsive. I ended up having to power-cycle the console to get it to work correctly again. Today, same issue... turn on the console using voice command, try to activate controller (headset still plugged in) and the light
flashes slowly indefinitely. Trying to use the pair buttons on the console and controller is fruitless. Unplug the headset, and the light immediately starts flashing quickly and the headset connects. After watching some Netflix, I plug the headset back into
the controller and turn it on. Again, slow blinking light, controller refuses to connect until I unplug the headset, and immediately after unplugging it the controller connects. The battery indicator is showing I have around a 75% charge, so I don't think
low batteries are to blame. I've repeated this several times with the same results.... sometimes plugging the controller into a USB port will cause it to pair, but not always.

Is this a known issue? Is this a problem with the controller, headset, console, or firmware? I expect some issues as an early adopter of a new device, but having so many issues connecting an input device isn't one of them.

:)

EIREBH0Y · Feb 16, 2014

Updated controller firmware - problems with headset

I updated my new controller a week or so ago, without the headset attached. I've noticed today that people are unable to hear me after 10 or so minutes of chatting. I have to remove the headset and connect it again to temporarily rectify the issue. It was
working perfectly fine with my old controller (I hadn't updated its firmware).

Is this due to me not connecting my headset when I manually updated my controller? I've tried connecting it and updating again, but it says that my firmware is up to date.

{Parity} · Feb 16, 2014

Xbox One Stereo Headset almost not peaking voice

Did you update your controller with the headset attached?

MegatonAaron · Feb 16, 2014

Just to update (because I see this suggestion thrown around a lot in regards to controller connection issues) I just finished charging my battery pack and it is at 100%. I plug in the headset, controller refuses to connect. I guess I'll be calling MS tomorrow
about a replacement.

MegatonAaron

Just to update (because I see this suggestion thrown around a lot in regards to controller connection issues) I just finished charging my battery pack and it is at 100%. I plug in the headset, controller refuses to connect. I guess I'll be calling MS tomorrow
about a replacement.

Fr0sTy99

When you did the controller update was the adapter and headset connected to the controller?

If they aren't the controller still 'updates' but not properly.

I got the XO4's and forgot to attach the headset when i did the update the first time and had a similar problem, but it resolved when I did it properly with everything attached.

KALEEF

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

GS17259

Off brand and wired controllers seem to have issues with head set. The headsets my also require an attachment to be plugged into the controller. Try syncing the controller with the headset in. Hope that helps.

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you have issue connecting the controller. Unfortunately, the controller is most likely not compatible to the receiver. In the

guide for connecting controllers states what it will connect to.

The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.
Bluetooth does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Headset Adapter

Hope this helps.

Brad

Issues connecting controller with headset attached.