[ISSUE] Xbox.com My Games section missing content.

Hey there! My old post is not here after the forums upgrade so I'm making a new one! This is regarding the My Games section on Xbox.com. There are 2 problems:

- For all regions, Xbox One games are not updating after the transition to the new Store. For example, in the My Games section of my account the last game that is shown is Warriors Orochi 3 Ultimate, purchased back in August, and I have made many purchases
since then. NOTE: I can see the games fine on the marketplace, and on Xbox One, I can download them and play them fine on my console, the My Games section is just not updating.

- There is another problem which is regional. It affects regions CZ, SK, HU, IL, SA, AE. I have also reported this to the twitter team 3 months ago but I am also posting this here so that I can have some reference point. So the problem is that on these regions,
the My Games section does not show the Xbox 360 games owned. It just says "No items to display." You can see that on your own account by clicking the following links:

CZ: https://account.xbox.com/cs-CZ/MyGames
| https://account.xbox.com/cs-CZ/MyGames/Xbox360

SK: https://account.xbox.com/sk-SK/MyGames
| https://account.xbox.com/sk-SK/MyGames/Xbox360

HU: Bejelentkezés Microsoft-fiókjába | https://account.xbox.com/hu-HU/MyGames/Xbox360

IL: כניסה לחשבון Microsoft שלך | https://account.xbox.com/he-IL/MyGames/Xbox360

SA: تسجيل الدخول إلى حساب Microsoft | https://account.xbox.com/ar-SA/MyGames/Xbox360

AE: Sign in to your Microsoft account | https://account.xbox.com/ar-AE/MyGames/Xbox360

Finally, here is two example screenshots taken from the AE website:





:)

 

[ISSUE] Xbox.com My Games section missing content.

Hey there, I would like to report some issues with the Xbox.com My Games section (
Sign in to your Microsoft account ) . First of all, on ALL regions, the Xbox One game purchases have stopped updating since the transition to the new store. The last thing it shows there for me is
Warriors Orochi 3 Ultimate which is the last game I bought before the transition. Since then, no new games have been added to the list even though I have bought many games.
NOTE: Purchases can be completed normally, I can buy games, I can see that I own them, I can download them fine without issues, the My Games section on the website is just not updating.

A second issue which I have also reported to Twitter Support and is regional, is that for regions CZ, SK, HU, IL, SA, AE, the Xbox 360 purchase history is completely missing. There are no games bought according to the My Games section for Xbox 360. This happens
only in the above regions. You can see that on your own if you click the links below:

• Přihlaste se k účtu Microsoft
• Prihláste sa do svojho konta Microsoft
  
• Bejelentkezés Microsoft-fiókjába
  
• כניסה לחשבון Microsoft שלך
  
• تسجيل الدخول إلى حساب Microsoft
  
• Sign in to your Microsoft account
  

Or with the links below you can try to force the website to load the 360 content which will once again come up empty:

• https://account.xbox.com/cs-CZ/MyGames/Xbox360
  
• https://account.xbox.com/sk-SK/MyGames/Xbox360
  
• https://account.xbox.com/hu-HU/MyGames/Xbox360
  
• https://account.xbox.com/he-IL/MyGames/Xbox360
  
• https://account.xbox.com/ar-SA/MyGames/Xbox360
  
• https://account.xbox.com/ar-AE/MyGames/Xbox360
  

I just posted this here too to have a reference point and of course anyone is welcome to reply! Thanks for your time!

 

Xbox one games with gold missing from library

I am also having the same issue. Games missing are Castlestorm Definitive Edition and Massive Chalice. Removing profile and adding back did not help and both titles show prices if I view through Xbox.com. I also selected these through the Xbox 360 and in
my Download History on my console are "Content No Longer Available" with dates that match up with when I would have selected these. This message does make sense since those titles are not currently listed in the Xbox One Games With Gold section on 360.

 

UPDATE 23/11/2016

With the new design on my games section not only do the problems remain, but it's now buggy for the rest of the regions too! Sometimes it does not load Xbox 360 games at all! Please fix this.

 

UPDATE #2

Cleared cookies and cache and now the games are loading constantly! So the issue should be on my end! However problems with 360 owned games appearing empty on the above specific regions is still unresolved!

 

UPDATE #3 13/1/2017

Issues fixed with yesterday's Xbox.com update! Thanks Xbox team <3