Issue with your account

Hello XxDRFCxJOSHIxX,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Hey, try going to the link i have mentioned for you and check if your card is fine and has no issues like insufficient funds or credit limit reached. If that doesn't work, try using it at the end of the month after you pay your bank statement. Also make
sure your using a Credit Card.
https://billing.microsoft.com/

Hope that helps.

You will need to post in the Xbox Rewards Questions support forum for assistance.

Try remove your credit card or payment menthod and clearying your system cache then restart your xbox and add payment information I hope this works!

Hey there Dip! I understand you're having issues purchasing this promo offer. Is this the only thing you are having trouble purchasing? Can you purchase other games, DLC, or points? Also, can you please try removing your payment method and adding it back,
or even trying another payment method? Please let me know if this helps and we can go from there. Thanks!