Issue with Xbox rewards credit being deposited

Hello MrMarvelMatt,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello IiMiI,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello VHS DEATH FORCE,

If you have changed your Czech Microsoft Account region to match your Rewards Account region, you will be a part of the upcoming end of month deposit. Recent data policy changes have resulted in us being unable to currently see your Microsoft Account region.
Furthermore, as stated in the FAQ for Vault Credits, we recommend not selecting Vault Credits as an option if you are currently experiencing a deposit issue. However, also as stated in the FAQ, your Credits will be converted to Microsoft Rewards Points if
we are unable to deposit at the time of the final transition:

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Since this issue only affects your Xbox Live Rewards account, and Microsoft Rewards does not do deposits in the same way, it will not affect your Microsoft Rewards account.

Hello ECLIPSEAK JR,

The Xbox Live Rewards program and Microsoft Rewards program are two separate programs with no overlap. If you are having an issue with your Microsoft Rewards account, you will have to ask them for support. If you are asking about your Rewards Credits not
depositing, we only perform an automatic deposit at 5000 or more pending Credits. Since you are beneath this amount, you have not been scheduled for a deposit. At 1000 or more pending Credits you can request a deposit on the next available deposit date. You
can do this from your MyRewards page.

Hello junglelion,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it was not scheduled. In the future, if you would like to request a scheduled deposit, you may do so once you are at 1000
or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit events that pushed you over the 5000 pending Credit amount happened on the 9th, it will be a part of the end of month deposit cycle.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since your spending from September 2015-December 2016 did not meet any MyVIP thresholds, you were placed at the default level.