Issue with Xbox Rewards Account

I received an email saying there is an issue with my Xbox Live Rewards Account. Can I get some support with this?

:)

 

Rewards Issue with account

Hello XlBetrayedlX,

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Based off your purchases from September 2015-December 2016, you were placed at the one star rank. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Furthermore, pre-orders are not eligible for MyVIP, which is why you were not awarded payback for your purchases in January and February. From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

If you are curious about where you March payback is, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

 

Rewards Issue with account

Hello, It seems that my accounts V.I.P status has randomly been reset back at rank 1. I haven't been getting anything back for purchases for months and i'm guessing this is why. Any answers why or how to fix this error is appreciated.

 

Hello Birtch5,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.