Issue with Xbox one start up

Discus and support Issue with Xbox one start up in XBoX on Consoles to solve the problem; Whenever I start up my Xbox one, I am greeted with the normal Xbox live logo appearing, and then the greeting with my name. This is followed by my... Discussion in 'XBoX on Consoles' started by Im Mister Nucka, Mar 23, 2018.

  1. Im Mister Nucka
    Im Mister Nucka Guest

    Issue with Xbox one start up


    Whenever I start up my Xbox one, I am greeted with the normal Xbox live logo appearing, and then the greeting with my name. This is followed by my screen just going black, but having a brighter shade whenever I press the middle button on my controller. If
    I hold down the middle button on my controller, and go on the 'report a problem, it says "If you have the storage device or the disk, use that. Otherwise, install (Xbox Preview Dashboard) from the Microsoft store.(0x87e000c8)". If I go to the microsoft store,
    I am back at square one, and if I try to report a problem the same text appears. Does anyone have any idea on what can be done to solve this issue?

    :)
     
    Im Mister Nucka, Mar 23, 2018
    #1
  2. WPAK
    WPAK Guest
    Xbox one start up issue

    Hi there,

    the reason the offline system update can't be selected is likely because there is no offline system update available.

    Can you try the steps on the following support page to see if you can run the offline update: Restore to Factory Defaults | Xbox One

    If that also fails then it is best to contact Xbox Support (Phone or Microsoft Support Chat) to see if they have any addition steps to try. If they don't then the only option will be to have the console serviced/repaired
     
    WPAK, Mar 23, 2018
    #2
  3. JayTee0009
    JayTee0009 Guest
    Xbox one start up issue

    Hi, i've just come to turn my xbox on and first of all it had 2 start up beeps instead of the usual 1, with about 5 seconds between each one, which i thought was strange. Then a troubleshoot screen comes up with continue, Offline system update (which can't
    be selected), Reset this xbox and Turn off this xbox. I've selected all of these but each one i select the xbox just restarts itself and the the same troubleshoot page comes up again. Was working fine before but haven't used it in about a week, Any ideas guys?
     
    JayTee0009, Mar 23, 2018
    #3
  4. Mister Getafix
    Mister Getafix Guest

    Issue with Xbox one start up

    Hi there!

    Sounds like the console is running into a Preview issue,

    For all issues when using a console registered to the Insider Preview program be sure to post in the

    Insider forums.

    Their teams will be able to look into this with you and assist!
     
    Mister Getafix, Apr 1, 2018
    #4
  5. M3tal Daz3 Win User

    Xbox one start up issues

    This can be fixed with an offline update. Now as you can't actually access the settings to do this there is a way to restore to factory defaults using a USB flash drive. If you visit the offline system diagnostic support page you can download the Restore
    Factory Defaults file:

    support.xbox.com/.../system-updates-solution

    Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

    Hope this helps you!
  6. XBF Leo G Win User

    xbox one starting up issues

    Hey Fade Crystal,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If
    anyone needs assistance with this issue or any other issues, we suggest creating a new thread.



    Thank you again and have a great day!
  7. Mister Getafix Win User

    Issue with Xbox one start up

    Hi there!

    Sounds like the console is running into a Preview issue,

    For all issues when using a console registered to the Insider Preview program be sure to post in the

    Insider forums.

    Their teams will be able to look into this with you and assist!
  8. SpiffyCorpse Win User

    xbox one starting up issues

    Have you tried completely disconnecting your console (power cord too) and plugging back in? That or a power cycle (press and hold power button for at least 10 seconds until it turns off).
  9. Mister Mascot Win User

    Xbox one start up issue's

    Hey there Agent,

    Let's have you try to perform a full
    Factory Reset, but make sure to keep your Games & apps. This will refresh the console fully, but you won't need to reinstall any games or apps. You will need to re-sign into any profiles you had on the console again though.

    That may help with and issues with the console booting up.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
Thema:

Issue with Xbox one start up

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