issue with the store

Discus and support issue with the store in XBoX on Consoles to solve the problem; Won't let me leave the store to go to the home screen and it is not letting me use my apps and games. ddf17641-7fb4-464a-94c3-d45feab6dc94 Discussion in 'XBoX on Consoles' started by letsagojerry, Feb 19, 2017.

  1. letsagojerry
    letsagojerry Guest

    issue with the store


    Won't let me leave the store to go to the home screen and it is not letting me use my apps and games.

    :)
     
    letsagojerry, Feb 19, 2017
    #1
  2. DominumStige
    DominumStige Guest
    Issue with store

    Hi!

    Sometimes it can happen, but usually resolves in no time. Try restarting the console (or clear the cache) and try again after a few minutes. It's currently working on my console.
     
    DominumStige, Feb 19, 2017
    #2
  3. jokerkingcon
    jokerkingcon Guest
    Issue with store

    Having issues trying to look at games in the store. The whole thing won’t load like it’ll only show the pics of the game and the summary part of it but won’t show the top part with most of the game info, where it shows the trailer, and most importantly the
    purchase button. Not sure if anyone’s ever had this problem before plez help
     
    jokerkingcon, Feb 19, 2017
    #3
  4. Daft Badger Win User

    Store issues

    Insider forums are
    here
  5. DominumStige Win User

    Issue with store

    Hi!

    Sometimes it can happen, but usually resolves in no time. Try restarting the console (or clear the cache) and try again after a few minutes. It's currently working on my console.
  6. JerecTamalic Win User

    Microsoft Store issues

    PC. As I said, I'll click on the app to open it, it starts loading then closes once it finishes.
  7. XBF Felixx P Win User

    Issue on Xbox store

    Hello
    Kaotik RuZZo    ,

    Thank you for reaching out to us!

    Since the issue is happening on both your console and PC I would also suggest setting up a call back from Xbox customer support

    So they can try to maybe make the purchase for you, and to also make sure everything is okay with your account billing information.



    Asprovided above the best way
    to reach Live Support would be here: https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Let us know!

    Felix

    Xbox forums support
  8. Smwutches Win User

    Xbox store issue

    You would want to contact support and speak to billing for a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
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issue with the store

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