Issue with Service Order

Thanks this helped now that I’ve placed the order I should get a email soon with the info correct?

Hi there Gabe welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. You can send your console to the official support! https://beta.support.xbox.com/help/hardware-net...

call 18004MYXBOX and get a service order put in for it after explaining the issue and they will tell you exactly everything that needs to be done for your service request order.

In my experience I've always received the email with the shipping label within about 10 minutes.

I would of contacted support again if it hadn't arrived within a few hours.

Hi i sent a repair off to Microsoft through my warranty and service order says it has 30 days to be received by them or it will be cancelled. Well I sent the item and paid for it to be tracked but unfortunately it has been stuck in Germany since
22 April and now my service order has been cancelled and say my service order number will not work because it has gone over the 30 days. I don't know how to contact Microsoft as it only ever says chat and calls are turned off, and not sure what happends now
when and if they receive it. Does anyone have any advice or any idea what will happen. Thanks very much.

Have you had an update since? I have a similar issue, with UPS tracking showing my device was delivered on the 28th May but no update on the service order showing the device was received. I'm happy to be patient, but would like some reassurance that the
package was successfully received by Microsoft and not lost.