Issue with rewards email received

Hello CRracer 912,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

I'd just as soon have these points transferred to my Microsoft rewards if that makes things easier.

I have the same issue. Everything is gone even though I just received an email stating I earned rewards last month.

Hello Underage,

There is currently an issue where we are not receiving changes in email addresses for our program. We are working with another team on how to resolve this issue, but currently we can only deliver to the email address you registered with. We apologize for
the inconvenience.

As Murphs says, you can opt-in directly on the offer page located on the MyMissions page, and it will act the same way as if you opted in from the email.

Hello CherokeeDad,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Regarding your emails, since your email address is also being used by another gamertag, you may be receiving emails
for that gamertag instead. We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing
info", and then changing your billing email from that screen. Additionally, we see that you have unsubscribed from our mail list, so we no longer send emails to your address.