Issue with rewards deposit

Have about 18000 points pending deposit and received a message that my account needs to be updated before a deposit is made. Looked at my account info and everything is normal. I've had multiple issues receiving deposits over the course of the last year
and a half and have created multiple threads here. I've spent well over $2000 in the marketplace over the last 1.5 years. If this reoccurring issue isn't resolved soon I'll be more then happy to take my business to PSN.

:)

 

Rewards Deposit Issue

Hi,

I'm having issues with a deposit of my rewards, I already verified and my billing address is correct, can you please assist?

Thank you

 

Rewards Deposit Issue

Hello xboxmaniac90,

Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account
to your new one.

 

Hello AgnosticJesus,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/CC2F1472-4088-4C31-A1E2-2CB0A506E583), we have another team with access to the database containing
your billable account information working on your issue. Your last deposit in the middle of December was the result of their efforts to correct this issue, but at the current time they do not have a full resolution for this problem. Again, we apologize for
the inconvenience, and ask for your continued patience as they work on a full resolution for this billable account error.