Issue with reset and keep games and apps

Hello a few weeks back i did a reset to my 1tb xbox one slim as it says in the title i choose the reset and keep games and apps option, but now i only have 364 gb of available storage, what happened? can i fix this? from having 909 gb available to only
364 gb what do i do?

:)

 

reset and keep my games and apps

Hello and thank you kindly for your responce.

I created an email with my telephone number attached for security and used this account to purchase play xb1 games etc... The issue I found is a security glitch within the xb1 reset feature. My email account was not found in the reset setup procedure. I
tried to use my telephone number to sign in but this caused my telephone number to be removed from my active account and put on a new account through what I can only describe as a security glitch as I had no security alert my number was removed from my account,
and used to open a new account. I can sign in to my accounts from the xbox home screen but not from the reset procedure. My first account has no memory of a telephone number being linked to the email ever, but I have previous emails from when I update my telephone
number as security alerts to prove a telephone number was active on the account.

So to make things clear... I can sign in anywhere but not during a xb1 reset. somehow entering my telephone number to sign in during the reset caused a security glitch and security information was removed from my account and used to open a new account. I
recieved no security alerts. Support says my first account never had a number associated with it but I have emails proving I changed numbers on the account and updated information before this incident which contradicts their records.

The service has a breach of security and unless I recorded what happened and can prove with screenshots (which btw xb1 can only screenshot gameplay and save it to the active account) support will not believe me and says that i never had a telephone number
associated with my account and please send screenshots to prove it. Otherwise they say when I entered a telephone number thats never been used it created a new account.

Anyway I have an easy fix to my problem which is sell my xb1 and never use any microsoft service again.

I tried to be helpful in the reporting of a glitch and all i get is half wit excuses which I can prove is not the case but I'm not able to send the proof.

This is the last time I will try to communicate my problem and the last time I help microsoft by reporting problems I encounter. I'm truly unhappy with the way a security issue was dealt with and this has made me change my attitude towards the service as
a bad service not worthy of my input to help improve and keep the platform safe for everyone.

Again thanks for responding but clearly either I cant explain with enough credibility, or microsoft doesn't care.

 

reset and keep my games and apps

Hi there Noblemystery, thank you for providing us with that update and we apologize for the delay in communication.

We have read through your reply and certainly understand your concern and the frustration this matter has caused. However, we're afraid this isn't something we'd be able to assist with further here on the forums.

For an account security issue of this nature, you'll want to reach back out to
Phone or Chat Support to take a closer look into this as they'll be able to dig deeper into your account in order to explore all possible options on this.

 

Hi there!

Are all your games missing from the console but the console storage is still used up?

If this is the case you may need to reset the console once more but not select keep games and apps as the console may have corrupted files.

Post back and let us know!

 

yes all games are missing i've tried to reset the console but didn't worked is there anything i can do to fix that? like formating my hard drive or something like that?

 

To be sure, did you follow the steps on the
Factory reset guide? Be sure to not select keep my games and apps for a full reformat.

 

yes i did follow the steps and i did the full reformat i actually did it 2 times and still the same issue