Issue with Removing Family Member

Hello sir. You could keep all the membership yourself by removing profiles in the plan. This can be done by following this steps:

Console steps: Remove a member from a Gold Family Pack

On your console, sign in to Xbox LIVE with the primary account for the Gold Family Pack.

Go to Settings, and then select Family.

Select the member you want to remove from the Gold Family Pack.

Go to Account Management, and then select Remove From Gold Family Pack.

Follow the on-screen instructions to remove the member from the Gold Family Pack. When prompted, confirm the removal.

Computer steps: Remove a member from a Gold Family Pack

Go to the Family Center.

Hover over a family member, and then click Remove from Family.

Hello Tori_Bell!

Thank you for posting in the Microsoft Community.

I can see that you're having trouble removing a member from your family group. If the usual way of removing a member from a family group is not working, you can try the following steps:



1. Sign in to your Microsoft account and go to the Microsoft Family website.

2. Click on the "Manage family members" option.

3. Select the family member you want to remove and click on "Remove from family".

4. Follow the on-screen instructions to confirm the removal.

Please see: Remove yourself or a family member from your family group on Xbox | Xbox Support



If this still doesn't work, you can contact Microsoft support for further assistance. They will be able to help you resolve the issue.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you wanted your son to play his game Minecraft. As per the error you're receiving, family members under statutory age need an adult's consent to join a family group and he needs to be in a family group. In this case, you need to manage his account restrictions by changing his Privacy Settings at https://account.xbox.com/en-us/Profile?xr=mebar....

Once you're on the Privacy & Online Safety page, you should be able to see his account. Please click on it to change his Privacy Settings. Make sure that all settings under the Privacy tab and Xbox One/Windows 10 Online Safety are set to "Allow" or "Everyone". It should be like the screenshot below.

Also, make sure to set these settings to "Allow" or "Everyone".

- You can see and upload community creations

- You can communicate outside of Xbox Live with voice & text

- Others can communicate with voice, text, or invites

Additionally, if he's playing on an Xbox console, make sure he has an active Xbox Live Gold or Game Pass Ultimate.

- Press the Xbox button on your controller to open the guide, and then select Profile & system > Settings > Account > Subscriptions.

Is it actually completely removing people from the family pack, as in, your husband (primary member) goes to the family center and the person has been removed from the family and needs to be readded?

It sounds like you are actually having connection issues.

Are you the primary account for the family plan? If not then you will not be able to remove a family member.

support.xbox.com/.../managing-family-members