Issue with Refund from Insider Program

"Hi, I just bought PUBG on Xbox One and the game is very poorly optimized and we cannot even customize the controls. I know it is a Preview Game but with my condition (I have hemiplegia) I can barely play. I would like to know if there is a refund option
I am in the insider program but cannot find the option anywhere."

EDIT: The site bugged out and Hardware was selected for the Forum -_-

:)

 

Help

Hey there TattierSum!

I'm sorry to hear about the issue. For help with billing related issues, you'll want to reach out to your local
phone/chat support team. They are also the ones that can issue refunds if they deem it proper to do so.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

 

xbox live issue

Hey there, AmibeMur!

I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If you haven't already, you will want to
contact us via phone or chat support to have them do a refund. They may need to refund only one, but see if they can provide a token for the other by cancelling the subscription without a refund
to try to force your Gold subscription to work on your console.

Please let me know if you hit any snags with this! We can look into our other options from there.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

Thanks for the answer!