Issue with recent movie purchase

Saito-F0364426-1AC4-4D13-9628-DA528D840C6A · May 3, 2016

Hello, I preordered a digital copy of Deadpool via the Movies & TV section. (Order # 567453557453204041) but it does not include any of the bonus content like deleted scenes, gag reel, etc. It's the same purchase price and title (Deadpool+Bonus) as the version
available on release date. Any idea why the additional content is missing?

:)

unstoppablebub · May 3, 2016

Redbox Bluray Won't Play

my xbox one doesn't like to play the redbox movies but plays the movies I purchase just fine, could it be an issue with rental copies?

XBF Crystal P · May 3, 2016

não consigo baixar os episodios de life is strange mesmo depois de comprar o season pass dele [Translation - I can't download the episodes of life is strange even after I buy his season pass]

Hi quertyredeeee,

Thanks for reaching out! I'm sorry to hear about the current issue with your recent purchase for a season pass for episodes. In reference to not receiving the content, troubleshooting will be needed. Please follow this resource Troubleshoot
the Movies & TV App. If the problem persists, please
contact Customer Service.

Hope this helps.

Saito-F0364426-1AC4-4D13-9628-DA528D840C6A · May 12, 2016

Bumping so that I can hopefully get an answer.

Mister Beep · Nov 2, 2018

Hey hydoken,

Apologies for the delayed response from us, but unfortunately we're unable to assist with Microsoft Movies & TV content. The best route of support in this scenario is reaching out directly to
Microsoft Movies & TV Support.

Please feel free to keep us posted!

Saito-F0364426-1AC4-

Bumping so that I can hopefully get an answer.

Mister Beep

Hey hydoken,

Apologies for the delayed response from us, but unfortunately we're unable to assist with Microsoft Movies & TV content. The best route of support in this scenario is reaching out directly to
Microsoft Movies & TV Support.

Please feel free to keep us posted!

PalmettoBling

Does it give you a specific error when you try to play the movie?
This page has some troubleshooting steps that might help with your issue, and there is also an option in the menu to "Restore Purchase" which I've had to do before to recognize recent purchases.

After trying those steps, if you still have issues, let us know, and we can help troubleshoot further.

onyxishere

Have you tried downloading the movie to your console's hard drive? If you just recently purchased the movie you should have that option.

Also, can you please run an internet speed test at speedtest.net then post the results?

XBLRewards8

Hello SirGareyth,

We can confirm an issue with your TV Season purchase, and have corrected that error. You should see the missing progress and subsequent completion of Quick Flings shortly. However, keep in mind that new activity takes up to 96 hours to be processed, so your
Movie purchases have not yet shown up as progress. We see that we have recently taken in your purchases on the 25th and are processing them. However, keep in mind that that offer requires $40 to complete. So far, we have only received 4 eligible movie purchases,
which add up to $34.96.

Issue with recent movie purchase