Issue With New Startup Update

Hey there,

Sorry to hear about the update troubles. Are you able to follow the steps on our

Xbox One Update Solution page? Give those a go and let us know if it helps.

Xbox Fitness is now listed as 'up and running' on
support.xbox.com/.../xbox-live-status again. There was an update to the game which rolled out in the last few days.

Does anyone who had the CDN/startup issues still have them after installing this recent update?

Unfortunately, even if the CDN/startup issues are fixed, they seem to have introduced a new problem: New Lag/Freezes Since XBox Fitness Update

Hey there -

What exactly happens when you try to update your Xbox One console? Is your internet dropping? Is the console restarting? You can take a look at the guide we have for troubleshooting

Xbox One system updates and try all those suggestions there. However if none of those steps help and trying it at your mate's house doesn't work, I would suggest returning your console to your local retailer and exchanging it for a different unit.

Good luck and keep us posted!

Hello Gamers,

Thank you for reaching out to us about your issues!

If the steps provided did not work for you, we recommend looking at our “Troubleshoot system updates on Xbox” article on Xbox Support provided below. There you will find a section titled “System update troubleshooting” with a subsection titled “Startup issues: the console is stuck on a startup screen or a black screen during startup”.



Troubleshoot system updates on Xbox | Xbox Support



We have decided to lock this thread as we believe these options will be the most viable solutions to date. If the issue persists, please create a new post so we can continue to investigate the issue.



[Let us know if this answered your question by tapping "Yes" below]

Scroll down to E102 section of System update startup error solution for steps to resolve this
issue.