Issue with new Microsoft Rewards App.

Discus and support Issue with new Microsoft Rewards App. in XBoX Games and Apps to solve the problem; I recently joined the new Microsoft Rewards Beta and downloaded the Microsoft Rewards App. When attempting to launch the app it displays a message that... Discussion in 'XBoX Games and Apps' started by Sneaky Citrus, Jun 16, 2018.

  1. Sneaky Citrus
    Sneaky Citrus Guest

    Issue with new Microsoft Rewards App.


    I recently joined the new Microsoft Rewards Beta and downloaded the Microsoft Rewards App. When attempting to launch the app it displays a message that reads: Console Location does not match with your current location. My location is United States. My router
    has no VPN and the IP address is based in United States. I contacted customer support and I was referred to this forum to report this issue. Thank you in advance.

    :)
     
    Sneaky Citrus, Jun 16, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Issue with point redemption in Microsoft Rewards app

    For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

    The Insider forums were moved to Reddit - Xbox Insiders
     
    Smwutches, Jun 16, 2018
    #2
  3. Xavier0080
    Xavier0080 Guest
    Issue with point redemption in Microsoft Rewards app

    Hi,

    I'm an Xbox Insider in the Alpha ring (But apparently can't access any insider forums?) and recently downloaded the Microsoft Rewards app.

    There is an offer of 6000 points for buying Far Cry 5. I bought the Gold edition a week ago after seeing this promotion and have yet to be awarded any points for it, and there's no pending section or way to ask someone what is going on.

    So I'm here to ask why points haven't been awarded a week after purchasing a game on offer.

    Thanks
     
    Xavier0080, Jun 16, 2018
    #3
  4. Phoenix_Reins Win User

    Rewards app on console not working...

    Hi Brandiesel1,

    I noticed this also yesterday when I was doing my rewards. It usually fixes itself, if not you ca always submit the issue through the feedback hub.

    To report the issue, go to the app and then hold the xbox button, on the next screen you will see report a problem, after select new problem, apps, then select the Microsoft Rewards app.
  5. RainingRoses Win User

    Microsoft rewards app problem.

  6. Smwutches Win User

    Help

    Since that was a Microsoft Rewards issue and not an Xbox Rewards issue, you may want to contact their customer support via their redemption page to see if they can issue a new code.
  7. Tomm_A Win User

    Issues with Microsoft Rewards App on XboxOne

    Hello MobiusJedi,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





    Thank you for your understanding.



    Respectfully,

  8. Tomm_A Win User

    Issues with Microsoft Rewards App on XboxOne

    Hello MobiusJedi,



    Greetings!



    Thank you for posting in Microsoft Community.



    It seems that you're experiencing issues with the Microsoft Rewards app on your Xbox One. Let us help you get to the bottom of this.

    Error code 0x80246008 usually indicates that there is an issue with the Microsoft Store, which may be preventing the app from installing or updating.



    To resolve this issue, you can try the following steps:

    1. Check for updates: Make sure that your Xbox One is up to date with the latest system updates. To do this, go to Settings > System > Updates & downloads > Console update available.

    2. Clear the cache: Clear the cache of your Xbox One by holding down the power button on the console for 10 seconds until it turns off. Then unplug the power cord from the back of the console and wait for 10 seconds before plugging it back in and turning the console back on.

    3. Reinstall the app: Try reinstalling the Microsoft Rewards app by going to the Microsoft Store and searching for the app. If the app still won't install, try resetting the Microsoft Store cache by going to Settings > System > Storage > Clear local saved games.

    4. Remove and Re-add your Xbox profile.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

Thema:

Issue with new Microsoft Rewards App.

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