Issue with Microsoft Store

Hello all,

Just looking for some advice as I'm having difficulty using the store on Xbox One.

The store loads but when I click on a game, film or app, the page that shows the details just has a grey screen with the Deals, More Games, Downloads and Search buttons with nothing else.

Anyone know what to do to fix this?

:)

 

Microsoft Store Issue

Bloo Bagoo!

After updating my system tonight I went to the Microsoft store app and tried to buy The Sims 4. However, I couldn't see any way to actually purchase the game. I thought that it was because it might not have been released yet, but after double checking that
it had, I figured that it had to be a glitch in the new update.

I gave Microsoft support a call and spoke to a lovely chap who confirmed that it was indeed a glitch and that it was also a known issue. He couldn't offer a workaround though which left me a little frustrated, but I had a brainwave.

I checked the store on the Microsoft site and realised that I could buy games from here on my Xbox account and then install them on my Xbox!

I thought that I'd make this post to help anyone who might be getting frustrated with the same issue and didn't want to call Microsoft Support and spend £40 on hold.

Peace, and "Dag Dag"

 

Issue with store

Hi!

Sometimes it can happen, but usually resolves in no time. Try restarting the console (or clear the cache) and try again after a few minutes. It's currently working on my console.