Issue with Microsoft Jigsaw (Premium Edition) Daily Challenges

Discus and support Issue with Microsoft Jigsaw (Premium Edition) Daily Challenges in XBoX Games and Apps to solve the problem; Hi, I'm experiencing an issue with the Premium Edition of Microsoft Jigsaw; since April 13 I'm unable to collect the reward for the daily challenges.... Discussion in 'XBoX Games and Apps' started by GarethLloyd1, Apr 19, 2018.

  1. GarethLloyd1
    GarethLloyd1 Guest

    Issue with Microsoft Jigsaw (Premium Edition) Daily Challenges


    Hi,

    I'm experiencing an issue with the Premium Edition of Microsoft Jigsaw; since April 13 I'm unable to collect the reward for the daily challenges.

    The challenges are accessible and playable but the program hangs when you click the Collect Reward button. The 'tune' is played as if the gold was being added to the total but the total remains the same and the program is unresponsive except for the windows
    control buttons which allows me to close the app.

    I've tried :

    1. Running the troubleshooter which told me that "Hanging or crashing apps" was not fixed, with a red X next to it.

    Tried a Jigsaw Daily Challenge and it still hung.

    2. Carrying out a WSRESET as Administrator followed by a reboot.

    Tried a (different)Jigsaw Daily Challenge and it still hung.

    3. Uninstalling then re-installing Microsoft Store (then rebooted just to make sure!!)

    Tried a (different one again)Jigsaw Daily Challenge and it still hung.
    Having the same issue on both my Laptop and Desktop PC so seems to be something common to both installations.

    Thanks,

    Gareth.

    :)
     
    GarethLloyd1, Apr 19, 2018
    #1
  2. GarethLloyd1
    GarethLloyd1 Guest
    Issue with Daily Challenges - Microsoft Jigsaw (Premium Edition)

    I'm experiencing an issue with the Premium Edition of Microsoft Jigsaw; since April 13 I'm unable to collect the reward for the daily challenges.

    The challenges are accessible and playable but the program hangs when you click the Collect Reward button. The 'tune' is played as if the gold was being added to the total but the total remains the same and the program is unresponsive except for the windows
    control buttons which allows me to close the app. Minimising the App will cause it to close by itself after a few seconds.

    I've tried :

    1. Resetting the App in Apps & Features.

    2. Uninstalling the App rebooting and then re-installing it.

    3. Running the troubleshooter which told me that "Hanging or crashing apps" was not fixed, with a red X next to it.

    4. Carrying out a WSRESET as Administrator followed by a reboot.

    5. Uninstalling then re-installing Microsoft Store (then rebooted just to make sure!!)

    I'm Having the same issue on both my Laptop and Desktop PC so seems to be something common to both installations.

    I also play Microsoft Mahjong, Minesweeper and the Solitaire Collection daily challenges and all of those are functioning correctly.

    Thanks,

    Gareth.
     
    GarethLloyd1, Apr 19, 2018
    #2
  3. LesK-52
    LesK-52 Guest
    Issue with Daily Challenges - Microsoft Jigsaw (Premium Edition)

    Same basic issue. As added input, my tablet won't accept Creator's Edition, so still running 1706.
     
    LesK-52, Apr 19, 2018
    #3
  4. LesK-52 Win User

    Issue with Daily Challenges - Microsoft Jigsaw (Premium Edition)

    Same basic issue. As added input, my tablet won't accept Creator's Edition, so still running 1706.
  5. GarethLloyd1 Win User

    Issue with Daily Challenges - Microsoft Jigsaw (Premium Edition)

    Just as an update to this issue. The Windows upgrade to v1803 or a new month's worth of challenges has had no effect on the function of the App, it is still hanging at the collect reward stage.

    Any sort of reply from the support team would really be appreciated.

    Gareth.
  6. GarethLloyd1 Win User

    Issue with Daily Challenges - Microsoft Jigsaw (Premium Edition)

    Just to let others know that the update to Version 1.6.1805.1802 (with the Master & Grandmaster puzzle sizes) has fixed this issue for me.

    Hope that helps!
  7. Craftwinder Win User

    Ab dem 1.1.17 kann ich die täglichen Herausforderungen nicht mehr spielen! Nur Werbung wird geladen

    The same thing happened to me on 31st December - no more daily challenges. They start to load (seemlingly) then it just switches off Jigsaw altogether!

    Jigsaw collections work as usual, but not Daily Challenges.
  8. BreezierGiant26 Win User

    I cannot start Microsoft Jigsaw Daily Challanges

    I have not been able to download the Microsoft Jigsaw game daily challenges since Sept 30. I have uninstalled and installed the game 3 different times & it still will not download the daily challenges.
Thema:

Issue with Microsoft Jigsaw (Premium Edition) Daily Challenges

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