Issue with HDR on monitor with XBox and freesync?

Discus and support Issue with HDR on monitor with XBox and freesync? in XBoX on Consoles to solve the problem; So I use an ASUS swift pg32uq monitor, I have this weird issue, YouTube doesn't play HDR content on Xbox series x properly, gets super dark and writing... Discussion in 'XBoX on Consoles' started by VotiveVariable7, Jul 28, 2023.

  1. VotiveVariable7
    VotiveVariable7 Guest

    Issue with HDR on monitor with XBox and freesync?


    So I use an ASUS swift pg32uq monitor, I have this weird issue, YouTube doesn't play HDR content on Xbox series x properly, gets super dark and writing flickers white. if I don't use HDR console mode instead of the other HDR modes. But every other app works fine on the other modes? Why is YouTube the only app that won't work with ASUS gaming mode, ASUS cinema mode, just console HDR Mode? Doesn't do it on the ps5 though with YouTube.

    Just want to know Is this normal?

    I contacted ASUS and they told me to contact Google.

    There exact message

    "Customer Service Feedback

    Dear Stephen Butler,

    Thank you for contacting the ASUS UK Support Team. We value you as a customer and your satisfaction is of the upmost importance to us, so please feel free to give us your feedback. My name is Aurel and it would be my pleasure to assist you in any way possible. Regarding your first query, since you've mentioned that the HDR works fine in any other program/app, unfortunately it seems solely isolated to a single app. Since YouTube video encoding is over our legal attributes (it belongs as an intellectual property right of Google), I can only suggest contacting Google support for further clarifications. "

    Do you think the Xbox or monitor is broke, or just compatibility issue?

    it's weird how only console HDR mode works for YouTube but the hdr modes are fine for everything else lol. Also have this other weird issue with variable refresh rate.

    Noticed this weird issue with my Xbox series x. There's a feature on it called overclock which pushes the regular Hz from 144 to 155 so normally I turn it off after using my PC but forgot to. So was playing my Xbox and decided to turn off overclock mode, when i realized I'd left it on. But when I do my resolution turns down to 720p and max It let's me change is to, is 1080p and doesn't allow me to change the Hz and all the game mode features like allow 4k, HDR, etc... everything is grayed out. Turning on overclock mode fixes everything back to normal.

    The issue seems to be free sync premium pro. If I enable that without overclock on. It forces my Xbox to 720p. This is strange. But if I turn it off with overclock off the Xbox runs fine except it won't let me enable variable refresh rate without overclock mode being on.

    Or is this normal also, PlayStation doesn't seem to need any of these tweaks

    :)
     
    VotiveVariable7, Jul 28, 2023
    #1
  2. WattyNuela Win User

    Issue with HDR on monitor with XBox and freesync?

    Hello VOTIVEVARIABLE7, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

    Not a Microsoft employee.

    As the inconvenience is occurring only with the YouTube app and as Asus support told you, I encourage you to report the problem to Google support.

    However, we can try some troubleshooting steps on your console, just to review all the possibilities from the Xbox side of things.
    Before doing that, I appreciate it if you can tell me what procedures you tried prior to your post creation.
  3. VotiveVariable7 Win User

    Issue with HDR on monitor with XBox and freesync?

    I did contact Google they said just report the issue to the engineer team. Doesn't really solve my issue. Could it be normal that it's doing this?
  4. WattyNuela Win User

    Issue with HDR on monitor with XBox and freesync?

    That’s not likely to happen, however, the possibility exists if the app developer didn’t optimize the app.

    Would I know what troubleshooting methods you tried on your console?
    Additionally, did you try connecting your console to another HDR compatible monitor or TV to verify if the same behavior occurs?

    Lastly, is your console enrolled in the Xbox insider program?
  5. Red264 Win User

    Gaming monitor Xbox one X

    If you can live without HDR, LG make pretty decent 4K monitors with HDMI 2.0 and Freesync support.

    You wont see worthwhile HDR PC LCD monitors until well into 2018, real HDR in LCD is expensive.
  6. JasonHalliburton Win User

    Will Xbox series x/s have more monitors that run 1440p @ 120hz than current gen consoles?

    I have a Samsung CHG70, it supports 1440P 120hz. If you want HDR you have to set it for freesync on the monitor and turn VRR on the xbox. Im hoping the series x supports 1440P 120hz with HDR on and not having to turn freesync on at all because its only
    limited to 80fps i believe.
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Issue with HDR on monitor with XBox and freesync?

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