Issue with Halo Infinite startup

Negaprion · Nov 30, 2021

I have Halo Infinite on my Windows 10 PC through Xbox Game Pass. When starting the game and reaching the start game screen, I press enter as instructed and the Xbox Game Pass Welcome Back window appears with my Game Pass account and a Let's Go button. After pressing the Let's Go button, the window closes and takes me back to the game screen again. If I press enter again, the Xbox Game Pass windows appears again with the Let's Go Button, and the same thing happens. It repeats this cycle and never actually lets me get into the game. As far as I know, all by system specs meet the game requirements and this is the only PC that I'm signed into.

Any idea what might be the issue?

:)

SammyVS

You're welcome, mate. Take care!

Negaprion

"Xbox Live Game Save"-

This was the issue. The service wasn't running so I set the startup mode to automatic and started it. Now I can play!

Thank you!!

Seiferx82

So I’m kind of having a similar issue except that if I click on lets go if I choose campaign master chief is invisible and if I load an online match I spawn out of bounds and am unable to play.

If I click the X game plays fine however the window keeps popping up

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Press the Windows Button then type Services.

Right-click over the Services App from the list of results.

Then select Run as Administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager,

Xbox Live Game Save,

Xbox Live Networking Service,

Gaming Services.

Do this with each of the services listed above.

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic.

If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

6. Restart your PC, log in to both apps and see if that solves the problem.

Geri M.

Hi Mkni,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having issues launching Halo Infinite. We would like to suggest you would try this link below. To fix Halo Infinite crashing on startup, you can try these fixes:

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Issue with Halo Infinite startup