Issue with gold/xbox rewards

Hi guys,

Just got my rewards added to my account but i didnt get the gold reward % bonus. Also keeps saying im not gold but just confirmed with xbox support it shows active. This also doesnt allow me to join the vip section.

Please help!

:)

 

Gold member status.

I am a gold member and have been a gold member for many years but i am not listed as a gold member on xbox live rewards so i have not been getting the right benefits of being a gold member from Xbox live rewards.

Is there any way to fix this issue?

 

Microsoft reward points

I have been in the Microsoft rewards since 2014 but have never been credited any rewards for game purchases or Xbox live gold subscription. What's the issue??

 

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.